Author Topic: Why New Homebuyers Don't Know About The Consumer Code For Homebuilders  (Read 5601 times)

0 Members and 1 Guest are viewing this topic.

New Home Expert

  • Global Moderator
  • Guru member
  • *****
  • Posts: 1476
  • Country: england
  • Expert advice for new home buyers
    • New Home Blog
I visited a Barratt development yesterday and asked for a copy of the Consumer Code for Home Builders.

After being given the 'third degree' by the  sales woman, as to why I wanted it and whether I was intending to make a complaint about Barratt or the site.

I was told that they don't actually keep any copies of the Consumer Code for Home Builders (as it is 30 pages and would take up too much space!) so they print them off, when required for those that Reserve a home, or for anyone who insists. Presumably reams of A4 paper takes up much less room!

I also noted that there wasn't a single reference to the Code anywhere in the sales centre.
Nothing, no signs, no window stickers.
However, the sales woman was obviously well aware of the Code.

As the Code Secretariat and Barratt must realise, this is a breach of requirement  1.2 of the Code.
Quote
"Requirement: The Home Builder must display the Code and give, without charge, a copy to customers who ask for it and to all Home Buyers who reserve a Home.
The Home Builder should also inform their customers that further guidance is available and how they can get this.
1.2 Making the Code available
Guidance You should give customers a free copy of the Code.  You should make it available on your first contact with a Home Buyer, give it to anyone who asks for it, and give it automatically to any Home Buyer who Reserves a Home."

So my question to the Consumer Code is a simple one; do you, The Consumer Code, provide house builders with sufficient printed bound copies of the 'Consumer Code for Home Builders' to give to buyers and those that request a copy?

I would estimate that last year, around 200,000 copies would have been required to fully comply with requirement 1.2 of the Code.

If my experience is indicative, as I suspect it is,  then it would go a long way to explain why UK new homebuyers seldom use the Code's Dispute Resolution Adjudication Scheme when there is so much clearly wrong with the industry - they don't know it exists!
New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.


New Home Expert

  • Global Moderator
  • Guru member
  • *****
  • Posts: 1476
  • Country: england
  • Expert advice for new home buyers
    • New Home Blog
In answer to my question to the Consumer Code:
"Does the CCHB provide house builders with sufficient printed bound copies of the 'Consumer Code for Home Builders' to give to buyers and those that request a copy?"

And the answer is a distinct No. The CCHB confirmed:
Quote
"I can advise that the Consumer Code for Home Builders does not provide printed copies of the Code documentation. Print quality versions can be downloaded via the following links which home builders/developers can send to a printing company/supplier of their choice"
Consumer Code for Home Builders - Third Edition

and presumably at the builder's cost in time and expense. 
It is hardly any wonder that a great many new homebuyers never know about a Consumer Code that allegedly,  "gives protection and rights to purchasers of new homes" 

The house builders don't promote it, don't display it (flags & posters etc) or even as it has now been confirmed, have official professional copies of it on hand to give to their buyers.
All you are likely to get is a bundle of photocopies and rolled eyes from the site sales, if you dare to ask for a copy!
And that is for those that know the Code even exists to ask!

New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.

Tim Fee Snagging Inspector