I'm looking for some suggestions about snaglist management and we are due a visit from the customer services manager to review the snaglist and what needs action.
We have not asked for the meeting, the developer wants it. We hope it means our snagging process can restart and make progress again. We had decent support up to about a month ago from onsite, and got a fair bit done. We still have a way to go.
We've had a couple of negative comments from people about this meeting. Now we are worried - might a Developer insist on a Customer Services (CS) snag meeting with something else apart from organising a plan for snagging in mind?
We are well within warranty. Nothing is structural as best we know.
Almost all of the existing (or recurring) snags have been reviewed and accepted by at least one site manager, and are work in progress with the developer / suppliers visits due, or accepted for resolution already. The developer is still on site but we have been told to go through CS. We are doing this, but mails to CS on existing or new snags are ignored unless we copy in the CS manager, even for urgent things.
We don't understand why we need a meeting when they have our existing snag list, and we've flagged news ones via CS.
Suggestions on how we get a good outcome with action on the snags from the meeting would be great, thank you. If you can tell us we are being silly worrying about it, even better
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