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Hi Everyone,

After a disastrous 15 months in our Gentoo Homes new build in Northumberland we felt obliged to create a petition to stop it happening to other people.

My UK parliament petition has just been published for stricter regulations on new build houses! Please sign if you agree 🏠 👨‍⚖️👩‍⚖️


Snagging and defects / Re: Potential issue with mortar DWH
« Last Post by New Home Expert on April 29, 2023, 09:14:34 am »
If the mortar is crumbling when you rub your finger across it or drag a key on a joint then it is am issue and will take you years to get it resolved so my advice is walk away. 
Read my blogs on weak mortar
You already have been lied to, why accept a new home with a defect.
In the current market I suspect you would be able to get a good deal from most housebuilders or better buy an existing house (which you can see if it has any issues and also get a survey on that.
Snagging and defects / Re: Bathroom plumbed badly?
« Last Post by New Home Expert on April 29, 2023, 09:07:33 am »
The other owners of a shared equity are usually completely uninterested in getting any defect fixed.
Referring the occupant buyer to either the housebuilder or the warranty company.

A dripping noise could be anything from a leak, to just the hot water cylinder filling up or the cold water storage tank filling up.

If you have had a leak after 3 years there would be signs in the house such as damp, condensation in cold weather and mould.

Turn the water off at the mains stop cock and do what you do and see if you hear the dripping. If you don't hear anything it is likely to be just the tank re filling.

Snagging and defects / Potential issue with mortar DWH
« Last Post by Hazza84 on April 23, 2023, 09:52:50 am »
I have a deposit down on a David Wilson Home. So far I’ve been far from impressed with them as a business.
They’ve outright lied to me about a major issue, which it was very easy for me to verify, and were even happy to put it in writing. They told me an area of grassland next to the development would be landscaped and left as green land when there's a planning app in place for student accommodation (visible online for last 2 years).

Anyway, the property I’m looking to buy, other than obvious snagging issues, may have an issue with the mortar. There's white patches of salt across the walls, which I know shouldn’t be an issue, however the mortar seems to crumble away where the white patches are.

A builder friend has told me to walk, however I need somewhere to live and haven't many options.

Would a full level 3 survey be able to rubber stamp the quality of brickwork?
What other options do I have to de risk this purchase?

Snagging and defects / Bathroom plumbed badly?
« Last Post by Helena91 on April 21, 2023, 11:59:52 am »
We have a shared ownership property, at the time we bought it, it was almost 2 years old already and is now 3 years old.
Not really had any issues. But recently I have noticed when I run the hot tap in the upstairs bathroom for more than say half a minute, I hear a dripping noise which sounds like it comes from behind the wall behind the toilet. I am worried that there has been a major mistake made when they plumbed it in the first place. I spoke to the housing company who owns the other half and they said they can't do anything about it.
Surely we are not responsible for tearing out and re doing a bathroom in a 3 year old house?
Thanks for any advice.
Snagging and defects / Re: Cold rooms on one side of house
« Last Post by Neilflounders on April 09, 2023, 11:08:05 pm »
Hi there,

Thanks for your reply.

It's an external timber framed wall. My argument was air moving behind the plasterboard and sapping the heat out the room. They done a thermal camera and no spots of missing insulation shown up, just cold spots at junctions with the roof and corners. But I did note a 2 degree average difference in wall temperatures between the other rooms that aren't cold.

I put in a formal complaint and they said nothing was wrong. I highlighted the fact NHBC says the void should be filled fully and no gaps left. They said its fine as the back box and timber dwang push the I solution back but no problem.

It's an absolute farce and I've got NHBC involved now. Was just looking for clarity that I'm not wrong.
Snagging and defects / Re: Cold rooms on one side of house
« Last Post by New Home Expert on April 09, 2023, 07:30:26 pm »
Really difficult to see what wall this is. Internal. External timber frame. Internal but party wall.

What I will say is if cold air can get in so can smoke in a fire. Timber burns.
In addition, foil backed plasterboard isn't really a substitute for a polythene vapour barrier which the insulation needs to stop interstitial condensation.

Barratt are trying to fob you off as fixing this will mean taking down the plasterboard and doing it properly. 
I very much doubt it would pass an air tightness test and a thermal imaging survey will confirm where the cold is getting in.

Do not accept it it is NOT right.

Tell the regional office (in writing)  if they continue to fail to address your quite valid complaint, you will write to the CEO David Thomas.
Snagging and defects / Cold rooms on one side of house
« Last Post by Neilflounders on April 06, 2023, 07:06:39 pm »
I am just wondering if anyone had the same issue. The living room and two bedrooms above it on one side of the house are colder than the rest. When I removed sockets and light pendant there was cold air coming in. The other bedrooms and upstairs hallway would be about 22-22.5 degrees and the other bedrooms about 17-18. Heaters are all hot and bled.

I passed all this on to Barratt and took pictures of behind the plasterboard when sockets removed, this shown a gap between plasterboard and the insulation (pictures attached). After a formal complaint Barratt have said there's nothing wrong, but I said NHBC's guidelines state the insulation should fill the full void with no gaps.

Do people think this is acceptable?
Snagging and defects / Re: Drainage and Foundations
« Last Post by New Home Expert on March 14, 2023, 10:45:10 am »
From what you have stated it would appear your house is seriously defective.
There is a good chance they builder is in breach of contract that is, not built to the required standards. Furthermore it may even be dangerous to live in.

It will be put right at no cost to you, even if that means knocking it down and starting again which may be the best option.
Your choice should be either spending around a year in alternative accommodation (at no cost to you) or the builder buying the house from you as if it was defect free, at current market rate.

The first thing you should do is NAME THE HOUSE BUILDER on this forum.
House Builders / Re: Barwood homes
« Last Post by pugman on March 13, 2023, 04:51:13 pm »
Via BLP, after much fighting.

I've sold the property now. I'll never buy or recommend a Barwood (now Cora) property.
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