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81
Snagging and defects / 5 years on and water coming in
« Last Post by Brynelis11111 on June 17, 2019, 12:51:47 am »

I wonder if someone can help. We moved into our new home just over 5 years ago and ever since we have had water come in through our kitchen roof after heavy wind and rain.
Six ets of cavity trays fitted and a new new roof. Last week was their twelfth attempt  at trying to fix the problem whatever it is!!

In addition our vinyl flooring in our kitchen is bubbling and we're in the process of having it replaced for the third time.

I wonder where we stand with compensation?
I have asked if they would buy the house back and they kindly refused.
Any help would help us??

Thanks
82
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by New Home Expert on June 13, 2019, 08:19:33 am »
Quick Google will reveal the extensive campaigning I have done over the last 5+ years.
Looks like some of my website articles are 2nd and 4th on page one in Google search now.

It was announced by James Brokenshire on 1st October 2019 and as yet NOTHING further has been done except a re announcement earlier this year.

It is government that is dragging its feet by not making time for this to go through the parliamentary process. At this rate, it will all have to start again with a Labour government, perhaps sooner than later!

You could write to James Brokenshire yourself and demand he gets a wiggle on!
james.brokenshire@communities.gsi.gov.uk
83
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by MacedoI on June 11, 2019, 02:05:16 pm »
Thank you New Home Expert
Is the New Homes Ombudsman live already?
I've done a quick google and I couldn’t find it anywhere so I suspect it’s still being built.

84
General discussion / Re: New Build: Placement of meter boxes - Help
« Last Post by New Home Expert on June 11, 2019, 07:16:50 am »
Site drawings are working drawings.
Approved for building regulation compliance and used to build the property.
Everything and anything can be changed at site level [and is!] - provided it complies with building regulations and warranty standards - without the need to revise drawings if it is a one-off situation.
85
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by New Home Expert on June 11, 2019, 07:13:07 am »
Firstly, I hope Barratt do the right thing and sort this out for you.
Secondly the NHBC dispute resolution service only has around a 57% success rate for buyers.
This is why the statutory New Homes Ombudsman is needed.
86
General discussion / Re: New Build: Placement of meter boxes - Help
« Last Post by Maxell on June 10, 2019, 08:07:45 pm »
The fuseboard will probably be located close to the incoming  supply all electrical drawings will show this and all supplies lead off from this.
Changing the postion would mean new design drawings not something anyone will want to do at this stage.
Most drawings you are shown are an illustration, I would complain as soon ss possible.  Good luck
87
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by MacedoI on June 10, 2019, 06:16:48 pm »
So a couple of RBA Acoustics technicians came over last week to do the sound tests.
I witnessed the whole thing and their main focus was definitely the window area where I have most problems with.

I asked to measure the sound coming from tapping the frames. As a reminder one of the issues is that when someone taps their frames downstairs/upstairs I can hear that tap clearly. They’ve done that and said it’ll be added to the final report which I’m still awaiting for.

Question is though, after going through the Part E regs, I couldn’t find anything written  about this or flanking noise. Would this be measured as airborne noise?

I made it very clear that the fact I can hear the tapping Should be enough reason for remedial actions, however I’m not sure on what basis I can force Barratt to fix it if the tests come out OK.

I’ve been keeping NHBC up to speed with all this and hopefully they can help resolve any dispute I may have with Barratt.
88
Snagging and defects / Re: Minor issues with new build home
« Last Post by New Home Expert on June 10, 2019, 08:52:29 am »
First of all plywood below ceramic tiles on a timber chipboard floor is standard best practice.
True the NHBC may only recommend it and most of their standards are deemed by the NHBC top be "guidance" on how to comply with the  Technical Requirements.

It is true, that if a housebuilder carries out remedial works that subsequently fail after the 2-yaer period, they are still on the hook for responsibility to repair. In most cases it is the warranty provider that will (or has to step in).

I always advise that every communication with housebuilders be IN WRITING. This includes e mails.
I am not sure about texts. They will need to be copied to a PC and/or on paper. It may be possible to later allege that the date has been altered.  In any event, I doubt many would still have a text on their phones after 3 or 4 years or even that phone!
89
General discussion / Re: New Build: Placement of meter boxes - Help
« Last Post by Repton buyer on June 10, 2019, 06:26:48 am »
We had a similar query about the DNO cut out board and meter and like NHE said, raise it ASAP.

Ours was placed in our storage room (I say room, it is 5ft by 5ft walk in cupboard) which forms the only storage downstairs not in the kitchen units.

The DNO board and smart meter were placed exactly on the middle of the rear wall, with incoming wires coming out the floor 4 inches from the wall (you can get your foot behind them), uncovered and at an ideal height for small children to play with the switches. You cannot use nearly 1/5 of the room due to these two installations.

When I queried with the site manager at Taylor Wimpey, I was told that was how the plans stated so that is how it was built and subsequent checks with the DNO operator show the only guideline they have is that the board must be between 600 and 900mm above the floor and the homeowner is responsible for safety of people and the keeping the unit from damage otherwise.

Get into the sales office, and insist on seeing the plans. The position of the consumer unit (fuse board), smart meter and DNO board must be on them and will show you where they are supposed to go. Take a photograph and then go compare to what you physically see, but do it fast as once the cable is in, you are looking at £5000+ to move it and you know the builder will wash their hands saying you knew about it from your queries.
90
Snagging and defects / Re: Minor issues with new build home
« Last Post by cmcc147 on June 09, 2019, 05:59:26 am »
I had spoken to NHBC on Friday off the record just requesting information on the subject before I broach the subject with the developer.  The girl I spoke to advised that it is only a recommendation to use the plywood and it doesn't need to be used and if they aren't currently cracked then there is no issue. 

She did mention that if the problem has been sorted by the builder withing the two year period (like both my bathrooms have) then the builder has an ongoing liability to repair them if the cracks reappear. (even 3/4 years down the line or they step in)  She said that this is provided I have evidence that the builder has been notified and carried out the works.  I told her my only communication on the subject was reporting through text message and photos and she said that time stamped text messages are perfectly acceptable.  Is this correct?
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