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The £80 or adult and £40 per child is the Taylor Wimpey rate and pretty much standard.
The level of compensation will vary depending on the disruption etc.
If they refuse, take legal action, the small claims track being one low cost avenue.

I cant really comment on the creaking upper floor as I have no idea what or how Taylor Wimpey can sort this out from below. I suspect that once you have moved back in and ground it still creaks Taylor Wimpey will think you would have had enough disruption and just accept it.
Snagging and defects / Re: Cracking noises and creaking floorboards.
« Last Post by kazan on October 19, 2017, 08:08:22 am »
Thank you for your reply.

Yes, that £80 per adult per night and £40 per child per night is not a compensation.
I was just wondering is that the correct rate which they should be paying.
I know rate for adult but never have found anything about children.
I have asked Taylor Wimpey about bills and insurance while remedy works will be going on and am waiting for their reply.
So looks like I will need to be asking them for compensation after all job will be done but I have a feeling that will be really difficult to sort with them. If they will refuse, am I right thinking that only way to sort this will be "small claims court"?

Taylor Wimpey is talking to the contractor who will be taking down all ceilings on the ground floor and installing  Resilient Bars I just don't know how they want to fix creaking floorboards through ceileings. I have asked them about this and also waiting for reply but I'm afraid I will not get straight answer.  I'm still not sure about problem on the 1st floor as they said that fixing downstairs will cure problems upstairs which I find this hard to believe.

Kind regards.
Snagging and defects / Re: Persimmons Homes Issue
« Last Post by New Home Expert on October 19, 2017, 05:43:28 am »
As you have discovered, Persimmon are a dreadful housebuilder. As you say, even the site manager acknowledged the "painting was the worst he has ever seen"  So quite why he didn't snag your house and get it all redecorated before you moved in is a question you should ask him!  He is supposed to be managing the site and the standard of work!

Persimmon are rated just 3 stars in the HBF survey for a reason.

You should write to the CEO Jeff Fairburn via his PA and tell them that unless they sort it out to your complete satisfaction you will take legal action.
I hope you have legal expenses insurance as part of your home insurance to pay for this. 
Contact Geoff Peter at he specialises in taking Persimmon and other housebuilders to court!

Finally. please don't duplicate posts in other catagories!
Snagging and defects / Re: Cracking noises and creaking floorboards.
« Last Post by New Home Expert on October 19, 2017, 05:32:56 am »
Thank you for your kind comments and I am pleased you have found the research in the other post.
Quite why this issue is still happening I just don't know.  More so as Taylor Wimpey seem to have more problem with this than any other housebuilder.

The £80 per adult per night and £40 per child is for your accommodation costs and other expenses like an evening meal whilst you are away from your home. It is not compensation!
This is a separate matter at a time when you know the length of time you have been away from your home, damage they may have done, utility bills etc. If Taylor Wimpey refuse to pay you reasonable compensation (I would say £500 a week or £3,000 a month) then take legal action.

Taylor Wimpey cannot "fix" one floor by working from below!  Not unless they take down the whole ceiling. Even then you may get screws coming through your nice new flooring!
Snagging and defects / Persimmons Homes Issue
« Last Post by rossbrown on October 18, 2017, 03:03:41 pm »
Hi All,

Just after a bit of legal advice or any help on this matter which would be a great help.

Recently my partner and myself bought a new build from Persimmon Homes.
The workmanship and non stop issues have created a massive snagging list. Whilst Persimmon have done most of the corrections and work (even the site manager stated this was the worst house he has seen paint wise! we have had a painter in to redo the work.

Myself and partner have been at work due to unable to take time off so the site manager has let the painter in for us. However whilst the paintwork has been completed the so called painter has managed to spill paint on our new carpets which we brought from Persimmon on our extra list. The painter has tried to hide this by cleaning it with what smells like white spirit, now the carpet has bubbled and lifted from the underlay wrecking the carpet in 4 different spots. Again the site manager said this now needs to be replaced and will talk to customer care team.

Now of coarse the carpet has been discontinued and the best match they have is not the same shade as or carpet. They are only willing to put this in or refund us £250 to sort the issue ourselves.

So we either have different colour carpet in our hallway as soon as you walk in the front door or sort the issue ourselves some how.

Even though we had made complaint after complaint this is all they are willing to do. Is there any legal action we can take at the moment we have writing direct to the directors of Persimmon and to the local papers. 

Any help would be much appreciated.

PS Don't ever buy a Persimmon new home

Snagging and defects / Cracking noises and creaking floorboards.
« Last Post by kazan on October 17, 2017, 09:34:03 am »

Thank you so much for this great forum which helps me to sort my problems with new build (2 bedroom house) from Taylor Wimpey.

As many here, I also have problems with cracking noises and creaking floorboards.
After reporting this issue, hundreds screws had been used to tighten ceilings but of course no success. The contractor doing this job said straight away to me that will not fix the issue.  I've been living with hundreds holes after screws in my ceilings for more than 6 months. Now finally Taylor Wimpey agreed to take down ceilings and install Resilient Bars.

As suggested here, I have forwarded to Taylor Wimpey the research which was done by the University of Salford Acoustics Research Centre and am now awaiting their reply. The problem is we also have  noticed same issue on the 1st floor as well.

Is there anyone else having same problems?

Taylor Wimpey said that once they fix ceilings on the ground floor problem on the 1st floor should disappear. Should I believe in this?

We have to move out for 2 weeks and the rate which was offered is £80 per adult per day and £40 per child per day. Should we accept this?
I was thinking we should claim some compensation as we have to move out during winter time with two children but I'm not sure if we will have any success with this.

We are badly affected by creaking floorboard (all floorboards are glued) but Taylor Wimpey said they will fix it through ceilings and I'm not really sure how they want to do it. We just had new flooring installed on the 1st floor and before we did this I've been asking many times is that not going be a problem since we have issues with ceilings and floorboards and every time I've been told that it's fine and I should do it.

I would appreciate any advice.
Kind regards.
Snagging and defects / Re: opinions on brickwork
« Last Post by New Home Expert on October 12, 2017, 08:12:23 am »
As they say "The squeaky wheel gets the oil"
You should be naming the builder as a warning to others.
Doing something for someone else.
But don't say anything that isn't 100% true and provable!
Especially as it is one of the plcs!
Snagging and defects / Re: opinions on brickwork
« Last Post by pughster25 on October 11, 2017, 07:29:57 am »
Hi, the pictures were the correct way on my computer so unsure why the website changed the orientation.

would naming the builders affect my chances of remedial works?

It is a major builder and I've spent the last 10 years saving for what should be our dream home, its the most expensive house on the development and dont want to be left with what looks like a mess, its already causing issues in the family with stress etc
Snagging and defects / Re: opinions on brickwork
« Last Post by New Home Expert on October 11, 2017, 05:20:10 am »
Basically its bad pointing and a general lack of care.
I've seen worse and I've seen better too.
No housebuilder will do anything about any of the bad workmanship in your photos and neither will the warranty provider.

If you are not prepared to name the housebuilder, I am not prepared to comment further.
Please, next time put the photographs up the right way round!
Snagging and defects / Re: opinions on brickwork
« Last Post by pughster25 on October 10, 2017, 10:40:00 pm »
more pics, last one shows large gaps between the bricks and some where the bricks are touching, its hard to see the touching bricks as there is cement that makes it look like a bad joint
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