Author Topic: Handover Documentation - Home User Guide and other home docs  (Read 2059 times)

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Hitoshi

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Handover Documentation - Home User Guide and other home docs
« on: December 13, 2019, 02:23:44 pm »
Is there any reason why, in 2019, new home builders are still handing over instruction manuals, warranties, user guides etc in folders containing a stack of paperwork?
You would've thought having it all in electronic form is much easier to use and manage.
Is this because builders see no need for it OR
Is it that builders would like to but just don't know what or how to do ?


New Home Expert

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Re: Handover Documentation - Home User Guide and other home docs
« Reply #1 on: December 14, 2019, 08:19:15 am »
Not everyone has a computer.
Not everyone wants to turn on their PC to find out how to work their heating (especially if it goes wrong)
New homes are different house types, so there is potential to have the wrong digital brochure and instructions for the boiler for example.
The hard copy system works!

It is EASIER and cost-effective to leave all the instructions brochures etc in a kitchen drawer, which are then gathered up by the site manager added to and given to the buyer on handover day.

Even then, buyers often don't get everything they should such as gas safety certificates and electrical test certificates.

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Hitoshi

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Re: Handover Documentation - Home User Guide and other home docs
« Reply #2 on: December 16, 2019, 08:17:24 am »
Do you think this is a generational thing ? Most late Generation X and Millennials do everything on mobile phones these days.
Or is it process driven i.e. house builders have a process in place like collecting manuals in a kitchen drawer

New Home Expert

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Re: Handover Documentation - Home User Guide and other home docs
« Reply #3 on: December 16, 2019, 08:47:32 am »
I agree that most younger people do everything on mobile phones, except look where they are walking!
That doesn't mean it is a good thing.
Nothing wrong with paper hard copies of home information that can be given to the next buyer.
New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.