The Consumer Code was introduced in April 2010 to ensure that home buyers are treated fairly, know what level of service to expect and are given reliable information.
However a recent mystery shopping survey indicates house builders still need to improve the knowledge of their sales staff.
In particular they need to ensure that their contracts of sale are Code compliant.
The following key points came out of the October 2011 mystery shopping survey:
" There is a continuing widespread awareness of the Code and its requirements. Attitudes towards the code and its importance remain highly positive.
Homebuilders need to ensure that their sales staff and estate agents are kept regularly trained and updated on their duties and the builders' responsibilities under the Consumer Code. The CONSUMER CODE web site is a useful source of information.
It would be helpful if the Consumer Code is discussed as part of the buying process from even before Reservation takes place.
Homebuilders need to ensure that there is information about the Consumer Code on site - even if this is just knowledge about where to direct someone who would like further information. (the Consumer Code web site for example). A copy of the Consumer Code must be given to anyone who asks for it and anyone who signs a Reservation Agreement.
It was apparent that homebuilders need to ensure that homebuyers are made aware of the arrangements to complete the development when building works are finished,
Sales staff and estate agents need to remember that a home buyer is entitled to independent legal advice or to use their own solicitor if they so wish. Homebuilders making recommendations to homebuyers must not limit their choice."
