As soon as you mentioned settling I knew you would be in for a battle.
new homes don't settle. If they did the repairs would be horrendous. The finishes shrink a little as the timber dries out, especially if it got soaked by rain during construction.
What you have is deflecting floors which is surprisingly common and is a defect that should be sorted out by the builder.
Write to the CEO and tell him you are not happy and why, especially with the unprofessional fobbing off.
Who is the housebuilder?