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Author Topic: Issues with new build house/builder ignoring all emails  (Read 6529 times)

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Jay Don

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Issues with new build house/builder ignoring all emails
« on: June 25, 2019, 07:39:32 am »
So I purchased a new build in october 2018 from GPS Estates.
Before even buying the property there were issues which got resolved. They don't have a NHBC warrnty. They use a company called CRL who are just a brooker. The insurer is International General Insurance Company LTD UK

I spoke with CRL who have basically told me to jump until after the 2 year mark
Ive emailed GPS estates several times asking for their complaints process and just get ignored.

Since moving in I have had...

Under floor heating control unit faulty = fixed
Underfloor heating zones all messed up =fixed
No bypass on heating system = fixed
Main toilet leaked = fixed
Loft insulation missing = fixed
Kitchen island set too high = fixed
No isoaltion/double check valve/or pipe sleeved for garden tap = corrected apart from the sleeve
Cloak room toilet unhabitable due to smell/turned out to be no durgo valve (they covered exposed pipe with bubble rap) = fixed
Wall sockets faulty = fixed

20 patio slabs rocking/they gripfilled them down! I contacted gripfill who said not for outside use. I then sent the builder gripfill's email...been ignored for 2 months/had another 40 slaps come loose...Had enough and got patio relayed = so I fixed
Front door lock faulty/had to use patio door for a week = fixed
Roof flashing damaged = fixed

Boiler flue incorrectly postioned = not corrected
Neighbour's boiler flue over my boundary = not corrected
Ponding outside the property (10m x 2m/hits house when cars drive through) = not corrected
Fence posts too far apart so panels are loose = not corrected
1 x fence panel damaged = not corrected
External lights rusting = not corrected
Landing floor creaks = not corrected
Tarmac coming away at drive way entrance = not corrected
Doors not closing = not corrected
Doors not fire doors/turns out they havent fitted fire door and 2 x bedroom windows don't comply with fire regs = not corrected

Where the new road begins, the council won't adopt the road because they built the footpaths too narrow, they agreed 2m and only built 1.8m. They're trying to blame the council when infact its their own messup. They've said they won't correct the ponding outside my property until they get the above agreed so they can do all of the road maintenance together.....So until then, I have water entering the property when theres rain and a car drives through the 10mx2m puddle.

There's a good few more issues, but they corrected them...The ones which I've stated are not corrected are current along with snags i.e cracks etc

Jason




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Re: Issues with new build house/builder ignoring all emails
« Reply #1 on: June 25, 2019, 10:17:49 am »
Oh dear!

You are in a pretty pickle. 
First of all you haven't got an NHBC warranty, something I always advise new home buyers to watch out for.   Next up you bought from a housebuilder who is small.

According to the last annual statement issued to Companies House in 2017, GPS Estates had a turnover of £25.3m and made a profit before tax of £ and a gross profit margin of 44%!

I would suggest you write to both the listed directors Mr J J Gill and Mr D Gill at the registered address in Bedford.

I very much doubt the warranty such as it is, will be much help to you.

So all you can now do is make as much fuss as you can in public, on social media and in the local press to force them into action to sort out the remaining issues.  If James Brokenshire had got on with setting up the statutory New Homes Ombudsman he announced way back on 1st October 2018 perhaps you could have got redress via this route.

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