Failed WC

[Luke79]

I am new here and need some help please, wish I found this forum earlier.
May I have some advice please?

I have 2 weeks left of my 2 year initial builder's warranty.

Last week, one of the WC toilets had a fault, the water that comes into the tank, won't stop, overflows into the toilet due to a failed inlet valve that is not the job.

I had a plumber round, who assessed and told me the above, and turned  the WC water supply off.

He said the whole toilet will need to be removed, and replace this part to fix.

I contacted the builder who replied with this.

With regards to the WC, the two year policy you mention is for structural defects, not standard ones, these are only covered for a year. Therefore the WC issue would be down to you to resolve.

Is this correct? and would this be their remit to sort?
Especially given it's a failed part on a supplied fixture and fittings?

Any help appreciated.

Thanks

Luke

[Luke79]

Just to add, I have a 10 year NHBC warranty, first 2 years with the builder, there initial response was "I was outside of my 2 years, so can't help", but, when i corrected them I was not, they sent the above "get out" response.

[New Home Expert]

You really need to name and shame the housebuilder.

You have a 10-year NHBC warranty. During the first two years, every defect reported by a buyer is the housebuilder's responsibility for rectify. In years 3-10 the NHBC takes over structural defects and some other non structural defects. The housebuilder is still responsible for anything reported inside the first two years, but not fully rectified, even if this becomes  apparent after the two years have expired.
So no, the builder is not correct.

From what you say, it would appear to me that the fault is simply a failed ball valve which should only require either cleaning or a new washer fitted.  At the very worse a whole new ball valve is no big deal.  Quite why the plumber said you need a new toilet is beyond me and why your builder didn't come to the conclusion I have is also a mystery.

Still it is probably easier for them to bat away issues than actually deal with the defects.
Which is why you should NAME THE BUILDER!

Just a thought, do you have very hard water?  If so it may be worth investing in a water softener.

[Luke79]

Thanks for your prompt respose, just as I thought

You are indeed very knowledgable - such an asset to this community!

If it was just a diaphram (washer), it would be something I would have taken care off, the washer is OK apparently and the plumber concluded that the entire inlet valve will need to be replaced, under normal circumstances one would'nt need to remove the toilet, but as its fitted in a corner with very little space to get the old inlet valve off, he said, the toilet will need to be removed. Its just £150 I would rather not spend, if its something the builder should sort.

I have so many faults and they have just used delay tactics so "just go away", and now they're coming out with these ridiculous lies.

Once again, many thanks! much appreciated.

[Luke79]

I wont name the builder just yet, but one it's based in Lancashire, who have done 3 residential developments so far, an arm of a much bigger one who mainly deal with commercial property.