I'm currently trying to sort out an issue I have with my property. Basically I have had problems with the ACO drain in front of my garage door since moving in, initially it wasn't end capped so rainwater was draining underneath and it lifted, also the tarmac subsided.
After a couple of attempted repairs, it is now again lifting and catching the garage door during cold weather, after several emails and missed appointments they finally turned up, banged some screws in and buggered off.
I've written and e mailed and have notified NHBC. Basicallly, the customer care manager who I'm dealing with has stated that both he and the contracts manager believe that there isn't a problem.
I disagree, he has agreed to meet me at the property, but has stated that if in his opinion no further action is required then that's the end of it and I must go through NHBC.
The two year builders warranty ends on 30/11/14 and I get the impression they are just stalling so I can be fobbed off to NHBC.
Will NHBC take any action? What are the regulations with regard to something like this?
They have told me to take the black acrylic strip off the bottom of the door as its this part that is catching, which I have done and even with that there is little more than 2-3mm clearance, if I stand on the Aco drain channel it depresses enough to open the garage door which to me indicates that its not secure,and will lift further,when I compare my next door neighbour's drain, theirs is secure and well bedded, mine however stands proud at least 5mm above the tarmac.
Any help/advice appreciated, as I am tearing my hair out on this one....