Advice on buying a brand new home > Snagging and defects

Cracking noises and creaking floorboards.

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kazan:
Hello,

Thank you so much for this great forum which helps me to sort my problems with new build (2 bedroom house) from Taylor Wimpey.

As many here, I also have problems with cracking noises and creaking floorboards.
After reporting this issue, hundreds screws had been used to tighten ceilings but of course no success. The contractor doing this job said straight away to me that will not fix the issue.  I've been living with hundreds holes after screws in my ceilings for more than 6 months. Now finally Taylor Wimpey agreed to take down ceilings and install Resilient Bars.

As suggested here, I have forwarded to Taylor Wimpey the research which was done by the University of Salford Acoustics Research Centre and am now awaiting their reply. The problem is we also have  noticed same issue on the 1st floor as well.

Is there anyone else having same problems?

Taylor Wimpey said that once they fix ceilings on the ground floor problem on the 1st floor should disappear. Should I believe in this?

We have to move out for 2 weeks and the rate which was offered is £80 per adult per day and £40 per child per day. Should we accept this?
I was thinking we should claim some compensation as we have to move out during winter time with two children but I'm not sure if we will have any success with this.

We are badly affected by creaking floorboard (all floorboards are glued) but Taylor Wimpey said they will fix it through ceilings and I'm not really sure how they want to do it. We just had new flooring installed on the 1st floor and before we did this I've been asking many times is that not going be a problem since we have issues with ceilings and floorboards and every time I've been told that it's fine and I should do it.

I would appreciate any advice.
Kind regards.
 

New Home Expert:
Thank you for your kind comments and I am pleased you have found the research in the other post.
Quite why this issue is still happening I just don't know.  More so as Taylor Wimpey seem to have more problem with this than any other housebuilder.

The £80 per adult per night and £40 per child is for your accommodation costs and other expenses like an evening meal whilst you are away from your home. It is not compensation!
This is a separate matter at a time when you know the length of time you have been away from your home, damage they may have done, utility bills etc. If Taylor Wimpey refuse to pay you reasonable compensation (I would say £500 a week or £3,000 a month) then take legal action.

Taylor Wimpey cannot "fix" one floor by working from below!  Not unless they take down the whole ceiling. Even then you may get screws coming through your nice new flooring!

kazan:
Thank you for your reply.

Yes, that £80 per adult per night and £40 per child per night is not a compensation.
I was just wondering is that the correct rate which they should be paying.
I know rate for adult but never have found anything about children.
I have asked Taylor Wimpey about bills and insurance while remedy works will be going on and am waiting for their reply.
So looks like I will need to be asking them for compensation after all job will be done but I have a feeling that will be really difficult to sort with them. If they will refuse, am I right thinking that only way to sort this will be "small claims court"?

Taylor Wimpey is talking to the contractor who will be taking down all ceilings on the ground floor and installing  Resilient Bars I just don't know how they want to fix creaking floorboards through ceileings. I have asked them about this and also waiting for reply but I'm afraid I will not get straight answer.  I'm still not sure about problem on the 1st floor as they said that fixing downstairs will cure problems upstairs which I find this hard to believe.

Kind regards.

New Home Expert:
The £80 or adult and £40 per child is the Taylor Wimpey rate and pretty much standard.
The level of compensation will vary depending on the disruption etc.
If they refuse, take legal action, the small claims track being one low cost avenue.

I cant really comment on the creaking upper floor as I have no idea what or how Taylor Wimpey can sort this out from below. I suspect that once you have moved back in and ground it still creaks Taylor Wimpey will think you would have had enough disruption and just accept it.

Skipgmit:
Hi,

I have this same issue and I await to hear from Taylor Wimpey what they are offering while I move out for 2 weeks while they fix their resilient bars. 

Has your work been done and did it fix the issue?

Did you get any compensation from Taylor Wimpey?

Thanks,

Paul

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