We moved into our new Harron Homes house at the end of May, and had a professional snagger come a week later to do a report (we weren’t allowed access to snag before completion).
He identified a number of issues, none major, which we promptly sent through to the customer care team. We had advised the site managers that we were going to get a snagger in to help us and they didn’t have a problem. After nearly three months of patiently waiting for them to find the right people to address the snags (they've changed the entire site and sales team during this time), Harron are now trying to tell us that they don't accept professional snagging reports as it's "not company policy".
They’ve also failed to sort out some of the issues that were raised and agreed before we even completed on the purchase, at the home demonstration.
Does anybody have any advice or experience with this situation?
I'm absolutely gutted that they've changed their tune all of a sudden, they never mentioned this until now, and I'm really concerned that we may end up with a house full of issues that never get fixed.
Thanks for your help
