Author Topic: BUILD-ZONE TEN YEAR WARRANTY  (Read 86 times)

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« on: June 16, 2020, 10:39:22 pm »
We bought a house two years ago that is a self-build and the original owner spent over £1,000 on a Build-Zone 10-year structural warranty. Sounds good and we also thought so as the warranty still had six years to run when we made our purchase.

Unfortunately, we are experiencing a leaking roof which is a flat fibreglass type laid on a concrete screed. The warranty cover both major defects and also a breach of the waterproof envelope whatever that actually means. Now, Build-Zone have advised us that our roof doesn’t have a major defect even though the fibreglass is covered in cracks and holes because a major defect only applies if there is instability of the so called housing unit whatever that really means.

They have also said that water penetrating the fibreglass and sitting on the concrete screed underneath is not a breach of the waterproof envelope because water has to physically enter the building ie we have to have water marked ceilings.

I’m at a loss to understand why our 10-year structural warranty is effectively invalid even though we have had the roof inspected by a reputable roofing contractor who has said that the fibreglass roof need completely replacing because it is not doing what it should and they feel that matters will only worsen as the fibreglass expands and contracts causing further cracking.

Any comments appreciated as I am at a loss in every sense!

PS Our home insurance company says that they are not liable because they only cover storm damage and not defects.

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« Reply #1 on: June 18, 2020, 01:35:59 pm »
First of all your home insurance is for storm damage etc and not maintenance issues such as this.

Clearly, the fibreglass roof is not "fit for purpose" having cracked this quickly within 4 years.

Your warranty, as you have discovered, is pretty much useless and the self-builder wasted his £1,000 in my opinion. I expect if you dig down the policy you will find all manner of get outs and exclusions excesses etc.

But..... it appears clear that water is penetrating the structure (a breach of the "waterproof envelope" - the waterproof part being the fibreglass roof)  and in all likelihood it will continue to do so, degrading whatever it comes into contact with. Ultimately, this would make Build-Zone's costs higher than they might otherwise be now if they fit a new roof.

I would write one last time to Build-Zone and tell them you want a new roof fitted as required and also clearly covered by the warranty or a letter from them saying you are in deadlock so you can complain to the Financial Ombudsman Service (FOS) which you should then do.
I would be amazed if the FOS didn't rule in your favour.

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