The housebuilder attended today, prior to the NHBC meeting on Monday.
Their construction director came along, which I was presently surprised about.
Have nothing but praise for how they handled things. They took photos, scratched some of the mortar, talked through my concerns, and although they didn’t admit it off the bat (for obvious reasons), they seemed to appreciate and agree there was a problem.
They are going to attend the meeting on Monday with the NHBC too, and seem keen to get things resolved.
So far so good, and credit to them for coming out so quickly. Often hear nothing but bad things about housebuilders, but so far (and heres hoping it continues) I have nothing but praise.
Fingers crossed for Monday.