Washing machines can make a racket and vibrate, especially if the load is unevenly spread before the spin gets going. I know of a Bovis new homebuyer who also has this issue despite having three replacement washing machines.
My guess is you have a concrete beam and block ground floor. This is probably not level, or has loose blocks. It could also be that your washing machine has not been levelled up properly.
You should not be affected by noise or vibration from neighbouring homes so you must report this to Redrow Homes.
It is not right and not normal.