I bought a 1-bedroom new build flat in December last year in Kent, built buy a small building company called Mormac Group.
I live on the first floor, with luckily no flats either side just a flat above and below me. Since moving in, I can hear people's word to word conversations, TVs, light switching and phone alarms etc
I've also learned that it's built with timber frames which I have now found out is a sound proofing nightmare.
I had a conversation with the person who bought the flat above me who has the same issue, she can hear all the above from me and we decided to tackle the problem. The management company provided us with the sound test that passed (46db and the requirement is 45db).
We contacted NHBC who advise as it’s the first 2 years, Mormac will have to resolve the issue.
Mormac did a site visit in September, who advised that they were baffled that we are hearing such noises and pondered whether it would be the floors as we have hardwood flooring, they agreed they would put carpet down for us as another sound test would pass.
Fast forward from then, they organised for another sound test to be carried out first and it surprisingly passed, although the impact sound was 45db and requirements quotes 62db but still manage to pass and the airborne was 46db and 45db requirements.
They have now washed their hands with the case as it meets building requirements.
I then went out to buy thick underlay and carpet for my bedroom, as this is what they originally planned to do and advised it would stop me hearing any noise from below (who is the noisiest out of all) 3). It hasn’t help in the slightest, I can still hear word to word conversations from their bedroom and living room/lounge.
I have emailed the developers again expressing that the option they were going to provide has failed and if there is anything they can do, they have totally ignored me.
I can't sell as it’s too soon and I don’t have any money to buy another flat, I feel like I am living a nightmare.
I am all out of ideas now, any help would be greatly appreciated.
Thanks