New poster looking for advice on how to move forward.
We have a lot of "snagging" work, which for the most part has progressed well. The issue we have is relating to the groundworks subcontractor that our builder, Jones Homes, are using. It has reached the point where we are now refusing to have the subcontractor return to do any works and this is where the problem is occuring.
The reason we have now refused the works are numerous:
- All rectification work done by this subcontractor has already failed and requires repairing again.
- They arrive on site to do the repair and have no materials, so they then disappear for 3-4 hours.
- Arranged 2 days of work,(holiday taken) and they do not turn up for the first day. No call to inform, I had to chase and it was not confirmed they would not attend until past 2pm off that day.
- There was a different manager sent out each time so I had to go through the required work each time.
- No record of work to do or items identified extra during work.
- Their workmen trespassed onto other people's property and stole water
- They leave their equipment randomly around the estate.
- Arranged pre-work visit to plan work but on the day of the work different staff sent to do work with no understanding of requirement, wasting my time
- etc.
I have stated to customer services that I am now refusing for this company to be sent in to do work. From there it progressed to an arranged visit from the Director where I discussed the points above and others with him. I also stated I am happy for them to send in alternative groundworkers just not from this incompetent company.
However I am now getting the response that Jones Homes quote
"duty bound to a written contract with the groundworker to carry out any works that are deemed to be defective and as such cannot instruct an alternative"
I need some guidance as to what I can use to counter this issue.
Many thanks for your help in advance.