We bought a Redrow home last year. Within days of moving in we had terrible flooding of the back garden - to within 3 metres of the house. This was before it had been landscaped. We informed Redrow but were fobbed off with their response that we need to allow the water to find its natural drainage course. Following this we then had the garden landscaped and prepared for turf to be laid by Redrow, as the site manager agreed to it to help the drainage. The builders removed buckets, scaffolding, blocks of cement and other building materials. Being first time buyers we thought this may be normal so didn't query it.
Within weeks of the turf and patio being laid we had flooding again. Redrow came to 'investigate' and dug up the area that flooded and removed several huge boulders.
Fast forward 12 months and we have been unable to get the turf to grow. It still floods onto the patio by the house but does drain within 48hours, there are patches in the turf are where large rocks, nails, cement blocks etc are working their way to the surface. What worried us was that our sons were playing football one day when our eldest found some glass protruding from the ground. We dug it up and recovered two palm sized pieces of glass from the ground - which were obviously working their way to the surface. This obviously worried us so we contacted Redrow who sent someone round. We also informed the NHBC.
Redrows decision, initially, was that it was preparation by the groundsmen that laid the turf that was to blame. This was great news for us as Redrow themselves had done this prep. We are now awaiting a visit from an independent landscaper, hired by Redrow, to assess the garden. Certain employees at Redrow have lied and attempted to intimidate us out of our complaint. The NHBC have been really helpful to date and have said that without a resolution from Redrow they would still carry out an investigation.
All we want is a garden that is fit for purpose, safe for the kids and are not out to make any gains.
We are concerned that Redrow have loop holes they can disappear through and have already been dismissed by them saying 'see you in the meeting' which we took as an intimidation tactic.
Apologies for the long post.
Any advice would be much appreciated.