Hi, hopefully resurrecting this old thread will be ok...
I bought my Redrow home 18 months ago and have been dogged by the cracking sounds from the ceiling/floor structure since around 2 weeks into the ownership. Initial barrier was the absolutely appalling customer service which explains most of the reason it is still not sorted.
We have a 4 bed detached and the noise is happening in the living room (below bed 1) and kitchen diner (below bed 2, directly behind bed 1 (same joists). We don't seem to have it in the diner part of the kitchen/diner which is below the bathroom and bed 4.
Like others, the initial work was to screw the ceilings back in both rooms, hundreds and hundreds of screws and the initial result was positive. For a couple of weeks all was quiet, great! Then little pops/snaps appear, then more, then more, then its multiple loud cracks under every footstep again.
Recently we had the living room ceiling pulled down and refitted with resilient bars in between. I'd say that about 90% of the cracking sounds have gone but I'm not convinced it will stay that way. Now when someone walks above you can hear like a twist noise. Its hard to explain but I imagine that the joist movement is still there but now its fighting against the bars. I suspect the noise will return.
Kitchen/bed area needs attention and I'm wondering if there is any progress on this and what the correct repair should be. It seems quite clear Redrow Homes don't understand what the problem is. This thing that also surprises me is that they seem to be convinvced its the ceilings yet there's no visible cracking or nail pops or anything. If it was moving and causing the sound it must show signs of it??
In a previous post it suggests resilient parts are not the solution. For me it is not addressing the root cause. One thing we immediately noticed (and bought to Redrow's attention) was how springy the bedroom 1 floor seemed. When in bed and someone walks past it shakes. We had a little vase on top of a chest of drawers that would wobble when we walked past it... they dismissed this as normal.
The other question is whether I should get NHBC involved?
Redrow Homes are engaging the issue now but should I log it with NHBC anyway?
Thanks in advance.