House builder: Bovis Homes
Build year of completion: 2012
I am after some assistance please in a claim to NHBC for excessive deflection of the 2nd floor floor in a Bovis Homes built townhouse.
Symptoms:
- nails are 'popping' in ceiling below
- very noisy floorboards
- floor appears to dip in places when under dead load, though carpeted so it's hard to see
- appears to be movement between floor and sole plate of partition walls in all 2nd floor rooms
As some background we did have a carpenter try to rectify the noise in one room, by using screws rather than nails. This made no difference to perceived noise or floor deflection.
I have made a claim with NHBC which has been refused. Without spending more money to lift carpets etc to see exactly what is happening to the floor, could someone please offer some advice one how to get NHBC to accept this claim.