Hi
I've recently bought a new build flat constructed by William George Homes, and there's consistent impact noise from above - I can hear loud footsteps, internal doors closing/slamming, loud bangs etc. and it's very disruptive to my sleep/quality of life. It seems as though there's some kind of vibration problem as at times the noise causes glasses in cupboards to shake etc, and is definitely much louder than would be considered 'normal'.
I've not got too far with the site manager so far; I was originally quoted the Robust Details compliance (E-FT-3), and although I've kept pushing the issue and he's acknowledged the sound is louder than expected he's only looking to make minor changes (i.e. change the doors so that they don't slam, ask neighbours upstairs to take off shoes etc). The flat is not covered by NHBC but by Checkmate, and is just over 1 year old.
From reading through the forum it appears as though my next step would be to request an independent acoustic sound test, however I'm unclear how to do this, as most of the companies offering this online seem to do so for construction companies. Are there any firms that anyone would recommend? And would I be expected to pay for this, or is this considered something that the building company are legally required to provide?
Are there any other steps that I could take to try and resolve this?
Many thanks for any assistance
Dave