Author Topic: Problems With Morris New Home  (Read 28247 times)

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madmag676

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Re: Problems With Morris New Home
« Reply #15 on: January 29, 2014, 08:52:59 pm »
I agree about the ladder and as well, some sort of boarded 'landing' area in the loft to move around a bit.

Anyway the antenna is pointing in the same direction as all the neighbours and is a high gain one that works in all signal area types.

The television man is coming back out.

I am getting a bit miffed with Morris Homes now and that is saying something. I am generally a chilled type but their bluster is just annoying me now. They keep rattling on about their '5 star status' blah blah.

I have seen what that actually means in one of the other threads so that about sums that up.

They seem to think they have done us a favour in just getting things to the basic standard you would expect when you move into a new home which, for a business, is a crap attitude to have.

Never mind, what doesn't break us, makes us stronger.
At least it is the house that is broken. Not us for now.



madmag676

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Re: Problems With Morris New Home
« Reply #16 on: January 29, 2014, 09:53:53 pm »
First bit of sunshine we have and guess what?
All the windows at the back are scratched.
It is in the middle where no one can get to them so it is not something we have done.

Hint for people. Move in the summer when you can actually see the house for what it is actually worth.


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Re: Problems With Morris New Home
« Reply #17 on: January 30, 2014, 10:53:17 am »
Builders don't normally provide too much boarding in the roof space as it is deemed to encourage owners to store things there which will suffer due to damp and cold temperatures.
It is always a better idea to buy a house that has been built in the spring summer months as it should be drier and the standards better due to daylight.
Scratched glazing, especially in the inside the sealed unit should be changed no quibble irrespective of the Glass and Glazing Federation and NHBC 'A consistent approach to finishes'  "viewed from 2 metres rule."
Not really Morris's fault (as they didn't make the glass) but perhaps they should have seen it.
It will be interesting to see how they react when you report it.
New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.

madmag676

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Re: Problems With Morris New Home
« Reply #18 on: February 07, 2014, 05:00:29 pm »
One thing that is consistently annoying me with Morris Homes at the moment is the fact they seem to be over the moon in the fact they have almost achieved a very minimum standard.

They have still not managed to deliver on all the promises but seem to have made that my problem. I have to contact the cable TV supplier to get a specification so Morris can 'look into it'. They have already been given the information and obviously done nothing with it.

It is a real disgrace and it is no wonder the industry has taken a knock in reputation if this is what they set out to achieve.

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Re: Problems With Morris New Home
« Reply #19 on: February 08, 2014, 07:55:39 am »
I have been saying this for the last eight years to the point of "banging on"  that house builders don't care.
They don't care about the quality of the new homes they build.
They don't care about their customers
and they don't care about their bad reputations or the fact they are getting worse!

They over promise and under deliver, not once, but everytime!
Then they say it's "within tolerance" or "it meets the minimum standards required"  and use this as a reason for doing nothing.

I recently wrote to Taylor Wimpey CEO Pete Redfern about a Taylor Wimpey buyer who his company was threatening with legal proceedings on a daily basis!

Mr Redfern replied yesterday to tell me:
"we are in direct contact with this customer and he remains happy with the service we have provided."
"As a customer focused business we aim to provide the best possible experience for our customers through the homebuying process."


Denial isn't just a river in Egypt!

Conrad Hilton once said:
"All a business needs to succeed is a great product and satisfied customers"

You really do have to wonder how all the large house builders manage to keep going, given they have a rubbish product and all their customers hate them!
People will no doubt read your thread and STILL buy a new home from Morris Homes!
New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.

madmag676

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Re: Problems With Morris New Home
« Reply #20 on: February 08, 2014, 10:54:46 am »
I agree with you whole heartedly there and I have only been exposed to it since late last year. It is a terrible situation to be in but they don't want to change it because it costs money to deliver satisfactory customer services.

It is just one big blame game. Morris blame the contractor, the contractor shrug their shoulders and say it is what they have been asked to do and blame Morris.

The fact the sub contractor doesn't get paid when they complete one house but all on the estate means they don't care about quality in each individual house but the end game is throwing them out and seeing how much profit they can make till they have to pay the subbies


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Re: Problems With Morris New Home
« Reply #21 on: February 10, 2014, 09:22:34 am »
Sorry but you are wrong there.
The sub contractors get paid normally monthly (but sometimes fortnightly) valuations of the work they have done.
A carpentry contractor for example may be paid for three roofs, two second fixes, one kitchen and five first fixes.
No sub contractor has to wait until the whole house is finished.

All sub contractor payments are usually made less a 5% retention.  They get half back six months after the house is completed and the other 2.5%  after two years.
Most sub contractors write-off the second half of the retention if they get it back its a bonus.

I agree house builders don't like paying for anything until they have to.
They are all building primarily with borrowed money.
They also have national agreements with their suppliers and who knows how long the likes of Travis Perkins and Jewson have to wait to get paid.
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madmag676

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Re: Problems With Morris New Home
« Reply #22 on: February 10, 2014, 06:05:44 pm »
Every day is a school day. You learn something new every day.

Now I am peeved as one of the subbies told me that they don't get paid until it's finished so they need to throw them up as fast as possible.

It just gets better!

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Re: Problems With Morris New Home
« Reply #23 on: February 13, 2014, 11:52:35 am »
Confirms another golden rule:
Never believe anything anyone tells you!
Either before you buy or as in your case after you move in.

People will tell you almost anything if it is in their interests!

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madmag676

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Re: Problems With Morris New Home
« Reply #24 on: February 17, 2014, 05:24:59 pm »
So we are getting bored and fed up now.

When we moved in our house was the second of 4 (5 including the show house) to be built. A couple of days before we moved in we were told they would not be able to finish the house next door and, pretty please, can they leave the scaffolding up on our drive to finish it.   It would only be there for about 2 weeks.

Well no as it happens, a few extra weeks on that and we eventually got them to take it down. Considering the next door was 'urgent' to get the scaffolding down for us so we start living in our home there were days at a time when no-one was working on it during the week or at weekends.

Well it is up and the scaffolding is down but to make it nice and pretty for the people to move in, they want to get people and materials up our drive and through the larger gap in the fence than what they have put on the house own drive.

Up until now that has been fine but that has all changed and now I am actually very peeved with them.

While all this has been going on, because of the fact that we have been accommodating with their incompetents we have had some wooden boards on the front lawn which has killed it all off.

We did agree that they would replace the lawn but because of the way the drive way will work along the front of all the houses we would have to put both cars on the single width drive way so we have asked for a price to pave the area that is currently mudded, not quite a lawn any more.
Because of the fact that we have been so accommodating we have asked Morris if they part paid with us the money that they would save by re laying the lawn to the area and have had a definite no.

Because of the house we bought and its location on the estate it is one of the ones that every one see's as they drive by to get into the estate do we:-

A) Put big signs outside our house saying DO NOT BUY A MORRIS HOME
B) Spend lots of time out side the sales office on the weekend doing the same sort of thing to anyone who goes in.
C) Refuse them access through our property to other plots
D) All of the above??

Their customer care is disgraceful. See previous post, they are struggling to meet the basic standard and yet seem to think that we are here to be taken for a ride.

IF YOU ARE READING THIS DON'T BUY A MORRIS HOME

rant over. that's better.

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Re: Problems With Morris New Home
« Reply #25 on: February 18, 2014, 10:14:56 am »
You have been far too trusting and co operative with Morris Homes and now they are taking advantage.
I would have demanded £50 a day for the scaffold on the drive at the outset, you let them have it for free.

The first thing to do right away, is to refuse access over your property ie the driveway.
Write to Morris and say in no uncertain terms, they are NOT TO TRESPASS on your property/driveway.
If they ignore this, state that you will require damages in the region of £1,500 per instance.
If they refuse to pay, tell them the matter will go to court, with all the publicity you can muster!
You should also inform them in the letter that they are responsible for damage to your property (the grass) and that this must be made good within the next seven days, you can always rip it all out and lay your paving the moment the weather is better!
Any gaps in fencing should be filled too, especially if it is your fence!

And yes, why not put a sign on your house warning others "Don't buy a house here without talking to us!" too.
And you could talk potential buyers outside the sales office at the weekend. Or put fliers on their cars!
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madmag676

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Re: Problems With Morris New Home
« Reply #26 on: February 18, 2014, 06:58:38 pm »
Will have to try to figure out some flyer  ;D

They have got the plant out of next doors garden now which is a shame ::)

The only problem we have now is that the only thing left to do is for them to finish off paving our drive so we have sort of missed the boat now which is a shame.

Will start canvassing the sales office or get some flyers on windscreens because their attitude just stinks.

As said before DON'T BUY A MORRIS HOME

madmag676

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Re: Problems With Morris New Home
« Reply #27 on: February 26, 2014, 05:52:39 pm »
Well.we sent a snotty Email to the Managing Director and got a response from him within half an hour.

Since then we have been moved to the care of the site team again and the customer service bloke that was ducking out of committing to things has now changed his tune.

Bonus.

We have been asked to source someone local to quote the work for the media plates which we can do as we have had good previous relationship with a local company and we are getting a quote for some work we wanted doing that was a absolute ridiculous amount previously because they didn't really want to do it.

It seems to work by whining at the right people.  
We will see though.

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Re: Problems With Morris New Home
« Reply #28 on: February 27, 2014, 09:23:39 am »
It always pays to go right to the top in any organisation, especially house builders.
As I have said many times before:-  "It's the squeaky wheel that gets the oil"
In other words, the more of a persistent nuisance you make of yourself,  the more likely you are to get what you want done.
New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.