I am new here and need some help please, wish I found this forum earlier.
May I have some advice please?
I have 2 weeks left of my 2 year initial builder's warranty.
Last week, one of the WC toilets had a fault, the water that comes into the tank, won't stop, overflows into the toilet due to a failed inlet valve that is not the job.
I had a plumber round, who assessed and told me the above, and turned the WC water supply off.
He said the whole toilet will need to be removed, and replace this part to fix.
I contacted the builder who replied with this.
With regards to the WC, the two year policy you mention is for structural defects, not standard ones, these are only covered for a year. Therefore the WC issue would be down to you to resolve.
Is this correct? and would this be their remit to sort?
Especially given it's a failed part on a supplied fixture and fittings?
Any help appreciated.
Thanks
Luke