I have posted about numerous issues regarding a property I purchased roughly 2 years ago which you kindly gave great advice on, but now on an unrelated problem I find myself in a sticky situation.
My property is shared ownership and when I moved in I was told all my correspondence regarding snagging would have to go through the housing association who would pass it on to the developers.
I had many creaky areas of my floor, some of which has been fixed but one area they haven't tried anything apart from screwing the floor. I asked for an update from the housing association who told me the developers have no idea what to do and to report it to the warranty provider. I am very annoyed by the lack of effort.
The problem is I only have a record that I reported this to the housing association, not the developer within the one-year defect period. I have had very limited written communication with the developer apart from sending an email to their general enquires email address which I asked for written confirmation of the defect and received no reply.
My error in judgement was thinking that the housing association would back me up seeing as they own the majority of the house but I have basically been told to go away and deal with the insurance and pay the possible £1,000 excess. That's if they even accept my evidence that the developer knows about it.
I have tried demanding that the housing association honour that this should be covered under the one year period but they keep telling me the insurance is the only way forward.
Before I submit a claim any advice would be extremely appreciated
Kind regards