I'm the 'proud' owner of a Taylor Wimpey home in the wilds of the North East that was built in 2019, heavily delayed and ended up with over 200 faults with it - as highlighted by a HomeSnag survey, which I booked in thanks to the advice on these boards and webpages.
The faults ranged from minor, to entirely taking down the master bedroom ceiling and installing a metal suspension because the walls supporting the roof are not level. One is two inches higher than the other.
The disruption of the last year not withstanding this has been whittled down to the final two big ones - a creaky ceiling between the master bedroom and the lounge (yes that old chestnut again) and poorly installed insulation in the walls and ceilings (as demonstrated by a Thermal and Boroscope survey).
Taylor Wimpey have rejected both of them, and are now playing the runaround with me. I've raised the issues with the NHBC back in October last year and they have been unable to respond. The standard line is now:
We normally aim to respond to contacts within 10 working days but have now extended our response times to 20 working days.
We would politely ask that you don't call or email us to chase a response unless it has been more than 4 weeks since you contacted us.
The extended turnaround time is beyond a joke, and I have got nowhere with them in six months. It took the NHBC over two months to write to the builder.
I have tried to raise the issue with the group company at Taylor Wimpey and they forward it back to the North East contingent. After consulting lawyers I am now at the state where I'm about to issue a Letter Before Action.
Since the NHBC don't appear to be able to get their act together, I'm going to need to hire independent inspectors. Does anybody have any experience of this, and how it should be done?
NeilW