We have recently moved in to a new property and have been absolutely appalled with the quality and finish of our new house. We were forced to move in to an unfinished house, which had missing electric box door, substandard brickwork and mortar stains/snots all over, bent lintel over front door with 40mm sealed gap between frame and lintel, weep vents hanging out of wall in numerous locations, damp patches in garage due to possible back falling wall ties or obstruction in the cavity, no gate, creaking floor boards, (should be glued and screwed), hungry joints all over right gable end, 3 x 3 quarter bricks above garage as they lost gauge, cracked brickwork/perp joints due to house being crashed in to by site operative, pillars rebuilt due to this and the garage door would not close due to top 7 courses being out of plumb, additional lintel and damp course on gable due to incorrect setting out of window, waste pipe exit points to soil stack have not been sealed, trip hazard in garden due to no top soiling in areas, shed located in wrong position and refusing to move it (we have signed paperwork from sales and quantity surveyor to advise site staff on position of shed), mortar needs tinting due to rebuilding pillars.
We have already contacted local authority, who were very helpful and pointed us in the direction of LABC warranty as they provide the warranty and not NHBC. Any advice on the best course of action would be greatly appreciated. We have threatened them with legal action, but I get the feeling they couldn't care less
thanks
Darren