New Home Expert, I know you feel new build home companies are devil in disguise! Reading the pages on this website and feeling the anger & upset that people are going through its not hard to see why!
I'm no expert, I have brought one new build home from one company, therefore my exposure and knowledge is limited on this topic!
If you are adamant on buying new-build, this is why I would choose Walker Group over the other national plc builders:
1. Houses are stunningly beautiful.
2. Well-designed and laid out.
3. Homes on the estates are not crammed in like sardines.
4. All rooms are a decent size.
5. Comes with alot of extra features as standard.
Yes there were some snagging issue's on receipt of my house. These were all sorted.
On going issue's with snagging are what I have picked up as I have lived in the house, as time moves on my concerns are still listened to but not acted on as quickly. They will clearly prioritise newer home owners first, like every business.
They have rectified every snag I have had, the only time that they didn't was in reference to my garden drainage, which is now sorted. But let's look at this more closely, I got it resolved with a blunt, to the point, militant email. I didn't have to take to resolution service, no legal action, no picketing and rallying outside the showroom and no organised residents' protest. There are'nt people around the estate shouting at the top of their lungs in anger at Walker Group and state of their homes.
I have lived in my new build house for 14 months and overall I am very happy with it.
They are not a dreadful company in my experience, if they were trust me you would have daily post warning other people to stay away. What you have read and why I posted the inforamation was to illustrate how you need to be to get stuff sorted and how to escalate when needed.
As I stated I'm no housing expert, but what I am good at is exacting pressure and getting my own way! There are levers available to the home owners which are at their disposal, which was what I was trying to express in my previous post.
Getting what you are entitled to is a matter of applying pressure on their reputation, wasting their time, making their working environment an unpleasant place to work or just being a constant nuisance. This all equates to loss of profit to them,which is the only thing they care about! When the loss of profit exceeds the cost of sorting your house problems out, you are in business!
The thing is the larger the company, the greater the pressure you need to apply to deliver the result you want to achieve.
What's evident to me from this outstanding website, if companies are bad they are on this forum and on it alot! Mine is the only review on Walker Group anywhere I can find, with over 6000 hits there is obviously a need for information on this company!
Let me be clear I am no champion of the new-build house builder, quite the opposite actually. There needs a fundamental shift to the better, in oversight and recourse on these companies and it is long overdue!
But fair is fair, if I say im happy with my house it is because I am. I have no reason to lie, over embellish or big up Walker Group. This is just my honest opinion for what it counts!
Please don't take this as me saying Walker Group should be sainted I'm not, this is just my opinion on I house purchase and aftercare service. In reality you need alot more feedback on this company to make an informed decision, sadly that feedback is not available.
So people, please comment and let's get a true understanding of this company!