I got an impression that sales people who meet buyers at marketing suits are not necessary Crest employees and may be unaware of the requirements of The Consumer Code for Home Builders.
It is a Consumer Code Requirement that house builders actually train their staff.
Requirement: The Home Builder must provide suitable training to all staff who deal with Home Buyers about their responsibilities to them and what the Code means for the company and its directors.
1.4 Appropriately trained customer service staff
Guidance
You should train your staff to understand:
The detail of the Code;
The company’s key legal responsibilities; and
Your staff’s own responsibilities to Home Buyers. Not all staff need the same level of training.
Its extent will depend on their role and how much they are involved with Home Buyers. If you use Agents to sell your Homes, you should ensure they are trained to the same level as above. You should also ensure that Agents' responsibilities are clearly explained in their contract arrangements with you.
I cannot be the only person who has read and understood the Consumer Code for Home Builders.
Those like Crest Nicholson openly breaching their industry Code requirements, do so knowingly as a company policy for their benefit whilst at the same time, disadvantaging their own customers.
It is done in the full and certain knowledge that:
1) They are unlikely to be found out
2) Even if they are, no one will complain and
3) If they do no prosecution or action will be taken