New Home Owners And Snagging Forum
Getting started => Welcome - Member Introductions => Topic started by: pk on November 22, 2017, 06:23:19 am
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Hello everyone.
I just wanted to mention the topic Japanese knotweed as we wanted to buy house from Persimmon homes. We did all the searches, paid fees, deposit and then did not proceed as they failed to provide certificate of eradication bank requested.
So it was better to paid abortive purchase fees and put the matter to small claims court as they refused to pay deposit back. After the court issued notice they did. But still search fees and abortive purchase fees have not been recovered.
It was lucky escape not to buy the house from Persimmon. Such rude customer service together with replies from the company the like of which I have never experienced before. No wonder they do earn so much including CEO if they steal money from everybody they sell their houses to.
I do apologise maybe there are some happy buyers out there, but I feel there are more unhappy customers.
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First of all, you might like to try and use the Consumer Code for Home Builders (http://www.brand-newhomes.co.uk/consumer-code.htm) to claim your remaining monies back. It is not a guaranteed route to success, but it will only cost you £120 to register a claim for repayment of monies owning. You should add this fee to your claim amount.
Secondly, you have had a very lucky escape. Persimmon do have a reputation and your experience is typical. This is why they are rated just "3 stars" by their own customers and their site managers win very few NHBC quality awards each year!