Thanks NHE, that's really helpful information.
I've checked the radiators and sure enough there is still some silica dust in the fins - amazing how much there is upstairs given the work was all on the ground floor.
There are still many overhanging tiles despite the tiler having been back twice - it turns out they sacked the original tiler. Interestingly, where they levelled the shelf in the bathroom, they left the original tiles in place, so the tiles are all sloping to the centre of the bathroom wall - a drop of 10mm over the space of 2.5 tiles - it makes me feel unbalanced when I'm stood up!
The current stance is that this is all "within tolerance" ! it looks terrible and was an expensive upgrade....
Thanks