Author Topic: If you're thinking of buying Taylor Wimpey - please read  (Read 43717 times)

0 Members and 3 Guests are viewing this topic.

TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
If you're thinking of buying Taylor Wimpey - please read
« on: October 04, 2013, 09:30:33 pm »
We completed our purchase at Taylor Wimpey's "The Chariots" development at Augusta Park, Andover on 20th September 2013.
We were handed the keys after being told the cleaners had been in that morning, opened the door and we were gobsmacked with what we found. This house is marketed for £305,000 and we had  £25,000 of extras including £7,000 of Amtico Flooring and a paint upgrade. The stairs feel loose and creak very loudly, there are wonky internal walls, potentially dangerous electrics, a leaking sink in the en-suite, and black stains on the carpet amongst the 345 defects and counting.

The sales team twice refused access to our snagging inspector during the week before completion. As there were penalties for delaying the sale we decided to go ahead. The snagging inspector arrived on the Saturday at 11am, he said a 4 Bed New Build should take about 3 hours to snag, he was with us for 9 hours. See the snagging report here. We have refused to move in and have negotiated to stay on in our rented accommodation.

I showed the photos to the site team (730 of them), the site manager said it was just cosmetic and could be sorted in a day, there was no reason we couldn't move in on our planned move in date a week after completing (in hindsight, planning not to move in on the same day as completion was a great idea - although not something most people can do)

We are currently in negotiations having presented these images to several senior managers in the company. The site manager told us he stands by the statement that it was suitable and satisfactory for sign off and maintains that the property was snagged beforehand on several occasions. I have now had opinions and advice from several Amtico flooring installers, qualified electricians, chartered surveyors, a former site manager for a regional developer, a kitchen fitter and a fine finisher - they are unanimous in their view as to what this suggests; lack of supervision, substandard workmanship, inappropriately skilled labour and improper scheduling of the work,

This week Taylor Wimpey have changed their minds and now suggest that there are 8 days worth of remedial work to be done, but insist it's only cosmetic and minor. The expert advice we have received, suggest there's up to 6 weeks worth of work, including the need for a full electrical inspection, and it should be stripped back to blockwork in places.

This poor quality gives us cause for concern of something worse lurking behind.

I welcome your comments, but for now I'll let the pictures do the talking...

1. Examples  https://www.dropbox.com/sh/zc1ktvpgwcu7evc/BFuU3v9ElF

2. Electrical  https://www.dropbox.com/sh/pzzdao7waoz6h0q/kI9d129RO9

3. £7k flooring  https://www.dropbox.com/sh/ax6ucvynyr9tsel/PefnC2CHp4

4. Walls & Reveals  https://www.dropbox.com/sh/me9tcdfy158edi3/bRW1c8KWrB

5. Full set https://www.dropbox.com/sh/jfw2isyyegknx4f/HlMOouGIEq

6. Professional Opinions: https://www.dropbox.com/s/uctk75ky6umx0e1/9.%20Professional%20Opinions.pdf

7. Electrical inspection: https://www.dropbox.com/sh/nrc6clxw49pf4er/WWYZwGY6ss

After 3 months of research into TaylorWimpey, reading all the horror stories we decided to make the effort to get to know the site team and met the site manager on 4 occasions - "Quality is my top priority", "I'm not happy until you're 100% satisfied", "I win awards for my high standards" We were convinced it would all be OK.

If you're thinking of buying Taylor Wimpey - think long and hard and then think some more - we viewed so many houses before opting for a newbuild, deciding on the basis of not wanting to buy an old property and then have to have lots of work done on it........bad mistake.

If ever there was a case for the term of "caveat emptor" this is it.

We don't have children in tow, we've taken 10 days off work to speak to dozens of independent experts, deal with our insurers, mortgage lender, solicitors etc, simply to get as far as them agreeing that more work needs to be done. We're both switched on and fairly energetic people, yet this has drained us beyond belief - they initially insisted there was no reason that we couldn't move in, yet the entire floor needs ripping up, levelling and starting again....and that's just for starters.

I've set up a Facebook page to track our progress - I'll add a link once it's published. We are awaiting a more detailed method statement and have asked them to pay our rent while it's sorted and acknowledge that it should not have been released for completion. We are encouraged by their response to date, but have concerns they are reluctant to carry out the full extent of the works required.

Broken Promises, Shattered Dreams - it beggars belief that they try and get away with this. Companies are judged on how they respond to failure and we hope to report back with good news in due course.


Philofacts

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 455
  • Country: england
  • New Home Expert
    • Brand New Homes
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #1 on: October 05, 2013, 08:32:03 am »
From your photographs, this is one of the most badly finished new homes I have come across in recent years.
The photographs demonstrate a complete and total lack of care on behalf of the site manager and an indifferent Contracts Manager.
Quite frankly, in my opinion, they should both be sacked.  There is no place in the house building industry for people like this.

It is very evident that your home has never been snagged, unless finding large gaps and filling them with silicone passes for "snagging" at Taylor Wimpey! 
No wonder the site manager wouldn't allow your snagging inspector in before you legally completed, as you would probably never have gone through with the purchase!

I am so annoyed on your behalf, that I have sent an e-mail to Taylor Wimpey's CEO Pete Redfern. 
He really needs to start to earn his huge salary (total £1,837,000 in 2012) by taking steps to stop experiences like yours happening instead of moaning on about planning conditions and regulations.
In an interview with the Daily Telegraph in August 2011 he said "Taylor Wimpey has turned to a quality not quantity model in response to the 'grimly horrendous' slump in the housing market."  Really? -  so how could this have happened?

You are right, if the things you can see are this bad, what about the first-fixing and other work that is now hidden? 
Your home has in all probability, never been inspected or checked. 
I doubt the site manager even knows what is looking for or at, as it appears that filling gaps with white silicone (badly) is his answer for everything.

You made an appalling mistake, in that having carried out "three months of research into TaylorWimpey, reading all the horror stories" you "convinced yourself everything would be OK" and despite all the evidence to the contrary, you still went ahead. This site manager could not possibly have won any awards for quality work. If he had, he would be embarrassed and ashamed to even let you see a home, one he was responsible for, as badly finished as this. Unfortunately as you found out, saying, "Quality is my top priority", "I'm not happy until you're 100% satisfied", "I win awards for my high standards" is one thing, actually doing it is another.

The brand new homes website was created so anyone considering buying a new home would be fully informed and pre-warned what to expect and protect themselves.  The forum was added for buyers like you, to tell others of their experiences.  In the last seven years, it appears that people still buy a new home in the belief that it won't happen to them!  Most new home buyers do not even research the house builder at all, only searching for forums and finding my website after they have moved in and have problems.

I hope your story will serve as a warning to everyone to not only do thorough research but to act accordingly, rather than buying anyway because of a 'Help to Buy' deal or being taken in by the often quoted 'blank canvas' and 'low maintenance' "advantages" of buying a new home.

On a practical level, I hope you get the defects you know about fixed, but I have doubts as to the dedication and professionalism of the team that will be tasked.  My advice would be to insist Taylor Wimpey buy the house from you and refund all your expenses (including the snagging inspector and expert's reports) incurred with the purchase and subsequent sale.
Make a Donation - If you found the information and advice helpful.
The premier information website for the UK new home buyer.

Tim Fee Snagging Inspector

crh

  • New Member
  • *
  • Posts: 8
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #2 on: October 07, 2013, 10:35:29 am »
I recognise the site from the photo's and it's the one I am buying on!!!!!!!!!!!!
Infact I was just about to instruct the solicitor to exchange contracts today.

To say I'm concerned would be an understatement!  


TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #3 on: October 08, 2013, 10:41:24 am »
...having just checked the NHBC Quality awards;

It turns out that the NHBC have presented the same site manager referred to above with the "2013 Pride in Job and Quality Award"....and for the same development.

How confident can we be in the NHBC quality standards? The NHBC state that they provide the technical benchmark for all newly-built homes registered with them.

"Recognition, reward and reputation: A Pride in the Job award is the highest industry accolade a site manager can receive. It represents success for the site manager, his team and associated trades as well providing a reputational boost for the building company. Most importantly, homeowners who buy a Pride in the Job award-winning home benefit from a high quality product. Pride in the Job winners always have one thing in common - meticulous and consistent attention to detail. To win, they must score highly for the quality of workmanship on their site at every stage of the build. They must also demonstrate excellent leadership, technical expertise, robust health and safety processes and a certain 'X' factor!
"

 

Philofacts

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 455
  • Country: england
  • New Home Expert
    • Brand New Homes
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #4 on: October 08, 2013, 11:35:25 am »
I am stunned that this development was indeed recognised by the NHBC and site manager who built your house won a "Quality Award" this year's NHBC Pride in the Job competition.
Richard Crawford  "The Chariots" Off Icknield Way,  East Anton, Andover, Hampshire.  SP10 5RG

If people cannot believe the integrity of these NHBC Quality Awards and that they really represent quality then all is lost.

After looking at your photographs and given Taylor Wimpey's own admission that at least 8 days work is still required to bring your home up to a reasonable standard, it beggars belief any NHBC inspector could nominate this site manager for a Pride in the Job Award.
It makes a mockery of the whole competition in my opinion, and devalues the hard work of the genuine real winners.
Make a Donation - If you found the information and advice helpful.
The premier information website for the UK new home buyer.

TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #5 on: October 08, 2013, 06:50:05 pm »
Update:
TaylorWimpey have assigned a specialist consultant to represent them in all aspects of the remedial works.




TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #6 on: October 21, 2013, 08:58:07 am »
On Tuesday 15th October we met with Taylor Wimpey's 3rd party consultant who they hired to "mediate" the situation.

Despite having shown the property to their award winning site manager, assistant site manager and area production manager and having had a twenty minute call with Taylor Wimpey's  Southern Counties Managing Director - David Brown, they have still not replied to my letter of the 2nd October 2013.

The meeting last week was positive, the consultant wasn't there to cast judgement, but to simply work out a way forward. We are awaiting a response in respect of their proposals - It started out with a "1 day touch up", it then changed to "8 days" worth of work and we are expecting this to increase in line with the independent advice we have sought at our own expense, which has cost us £1,150 so far.

Prior to this meeting and in the absence of any confidence or trust in Taylor Wimpey - we arranged to have a local NIC EIC registered electrician carry out a condition inspection at the property. The electrical engineer spent 5 hours at our property and carried out a "sample" inspection and test. The report summarises the condition of the installation as per NIC EIC guidance as being either "satisfactory" or "unsatisfactory".

In the case of our brand new property the report states:-

General condition of the installation in terms of electrical safety: UNSATISFACTORY

Overall assessment of the installation in terms of its suitability for continued use: UNSATISFACTORY
 
The report details 27 faults and defects, 16 of which are Code 3  "improvement recommended", 2 items require further investigation and, of more serious concern, a  further 9 defects are classed as "Code 2 Potentially dangerous urgent remedial action required"
The electrician advised that as this was a sample test and given the incredibly high number of faults, there are likely to be other potentially dangerous issues within the property.

Taylor Wimpey's subcontractor ClarksonEvans, issued us (as with all new builds) with an Electrical Installation Certificate, signed by the electrician who did the work and their supervisor who inspected and tested it. The supervisor has signed to say: "having exercised reasonable skill and care when carrying out the inspection and testing, hereby certify that the said work for which I have been responsible is, to the best of my knowledge and belief, in accordance with BS 7671" - So the obvious questions are:

1. Was the inspection and test ever carried out?  if not why was the certificate signed off by a supervisor?
2. If an inspection and test was carried out, were the electricians suitably qualified and experienced to do so?

(update 25/10/13 - a neighbouring property has the same two signatures on their installation certificate)

Having been shown the photographs, shown around the property and having heard our concerns about the electrical installations, Taylor Wimpey still maintained that the house was suitable and satisfactory for handover whilst insisting that there was no reason we could not move in.

All of this, on a site where the NHBC awarded the site manager "the highest accolade" for pride in job, high quality, management of subcontractors, leadership, customer care.....

....and still nothing in writing from Taylor Wimpey to confirm the position.

Meanwhile we are paying rent on our current accommodation and for a mortgage on a house we can't live in.

Philofacts

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 455
  • Country: england
  • New Home Expert
    • Brand New Homes
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #7 on: October 21, 2013, 10:27:25 am »
This is a damming indictment of the house building industry in general and Taylor Wimpey in particular.
If new home buyers cannot rely on the validity of critical inspection certificates, then what confidence can anyone have when buying a new home that the work has indeed been completed to industry, regulatory and mandatory standards and procedures and properly inspected and tested.

It is bad enough that those within the industry, would appear to condone and accept missed stage inspections, but when essential safety-related critical certificates, regarding inspections that at best, have clearly not been carried out properly, or worst not carried out at all as in the case of these final inspections completion inspections not carried out it can only further damage the house building industry's already tarnished reputation.
Make a Donation - If you found the information and advice helpful.
The premier information website for the UK new home buyer.

TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #8 on: October 22, 2013, 06:23:06 pm »
We have sent a letter to the Chief Exec of the NHBC My letter to the NHBC
and have received a reply  Response from the NHBC

Note the footer on their letter: "Raising Standards to protect homeowners"

We still have had nothing in writing from TaylorWimpey in respect of the situation.

Any advice from  fellow forum members is welcome.

TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #9 on: October 25, 2013, 07:50:43 am »
Update:

Taylor Wimpey's latest proposal of 10 days worth of work (10 times their original suggestion!) includes a proposal from their flooring subcontractor Fineweave.

In order to rectify the issues with the £7,000 Amtico installation on both the ground and first floors, they estimate a day's worth of patching up.

This is what Fineweave are showcasing: www. fineweave.co.uk/products/amtico-and-spacia
This is what they installed: https://www.dropbox.com/sh/ax6ucvynyr9tsel/PefnC2CHp4

We paid for a certified Amtico Installer and member of the Contract Flooring Association to come and carry out a condition assessment (not with a view to carry out the works) and provide a report. Photos and report here

Their findings include: "I would suspect the flooring works have not been carried out by a professional Amtico installer. We would advise a complete uplift and disposal of existing flooring from the entire area, re-screed/over ply the sub-floors, re-install same products as per the manufactures recommendations. The anticipated duration of the works will be three days"

These comments echo those of other Amtico installers: Click here

Taylor Wimpey are marketing Amtico as their top-of-the-range, premium options flooring.


Philofacts

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 455
  • Country: england
  • New Home Expert
    • Brand New Homes
Re: Taylor Wimpey - "The Chariots" Augusta Park, Andover
« Reply #10 on: November 09, 2013, 08:24:34 am »
You have read about this new home, now see the film!

<a href="http://www.youtube.com/watch?v=1Zr8s7gsrKs" target="_blank">http://www.youtube.com/watch?v=1Zr8s7gsrKs</a>
Make a Donation - If you found the information and advice helpful.
The premier information website for the UK new home buyer.

TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #11 on: November 09, 2013, 12:21:34 pm »
UPDATE;

Taylor Wimpey have now spent 10 days working on the house - several reveals, window sills and internal walls have been straightened and re-plastered: https://db.tt/o30dNZiT

Following numerous emails and a letter: https://db.tt/DZtCyBnd  - there has been some movement in Taylor Wimpey's stance. 9 Days after sending the letter, the owners received a call from David Brown, Southern Counties Director for Taylor Wimpey, coincidentally on the same day that they were supposed to have finished all the works and handed back the keys to the customer. Their Assistant Site Manager, told the owners in person, on Monday 28th October, that he expected all of the work to be completed by Friday 8th November.

Taylor Wimpey now acknowledge that there is more work to be done and expects it all to be finished by next Friday - confirming the suspicions of the owners that there was at least 15 days of work to be done. That's 15 times more than their initial starting point!

David Brown has verbally apologised and agreed to pay 2 months rent and will 'consider' reimbursing the costs of the independent reports. Nothing in writing as yet though and no mention of the fact that Taylor Wimpey handed over a property riddled with potential dangers that wasn't suitable for habitation!

However, it would seem that the site team either don't have a clue or are simply not relaying the full extent of the works up the management chain and despite the owner voicing his concern, Taylor Wimpey are still saying it 'should' all be done in another 5 days.

With the aid of a trailer compressor outside of the house, and a lot of noise and vibration, Aeropark Developments have been at the property this week, removing the top layer of concrete underneath the two layers of flooring. They've spent 1.5 days and this is how far they've got, not having even finished the first room: https://db.tt/a53pHlNk - the contractor said the whole ground floor needs doing - the house is thick and acrid with dust, with exposed surfaces and carpets throughout the house caked in the stuff.

So with 5 days remaining they intend to remove the flooring; compound layer and concrete, then re-lay the concrete floor (with the kitchen units and skirting board still in-situ!); allow it to dry; then re-lay the compound layer; remove then replace all wet room fixtures for the flooring to be relayed; then install new flooring; remove and reinstall the flooring upstairs; replace some of the upvc window and door units; straighten the shower controls, re-tile a bathroom and en-suite, fine-finish all the snags inside and out, repair or replace uvpc soffits, fascia and window surrounds, remove and replace all of the mastic sealant to all windows and doors, replace the carpets, fix the stair creaking, then clean, then sand down the doors and skirting and redecorate the entire house, then clean again.

.....all in the absence of an updated scope of works setting out what they intend to do and when and how they intend to do it in the owners' house. It makes you wonder if they actually have a plan themselves.

On a lighter note here's the result of the  3 attempts to install a garden floodlight. This is the reason why the owners have no confidence in Taylor Wimpey's site team to ensure things are done correctly. Taylor Wimpey's consultant advised the owners that they should wait until all of the work is completed before raising any issues and should direct their enquiries to him rather than speaking to subcontractors. Yet here's more evidence that Taylor Wimpey either don't care about the quality of their subcontractors' remedial works or simply aren't inspecting it once it's completed - this of course, being exactly the reason the house was originally handed over in the condition it was!

The owners ordered dimmer switches for some of the rooms at £30 each, this is what was installed: https://db.tt/3HS284uE

They also asked for the same mirror in the ensuite as fitted in the show home: This is their 2nd attempt, Spot the difference - https://db.tt/JdoELiq3

Any quality control?  Any care? Any pride in their work?  Seemingly indifferent to the fact this is someone's home representing a £300,000 investment.

Other property owners are now uncovering issues with their electrics, telephone and data points that have not been wired in and similar issues with the flooring and plastering. Buyers have to put up with a steady stream of tradesmen and general disorganised chaos between Taylor Wimpey and their subcontractors.....after they've already moved in!

This is all on a site managed by someone who recently won the NHBC's "top accolade," an NHBC Priode in the Job Quality Award, for the very same site, Click the link to see the criteria he was judged on, makes you wonder how he managed to scored anything other than "zero" on Items 4 & 5! NHBC Pride in the Job Assessment Form

The owners are in regular contact with other buyers who have yet to complete on their sale - and it is evident the same things are still happening. Buyers who have exchanged, having been regularly assured that their completion target date is still OK, booking removals etc - only to be told at the last minute, that their completion date has slipped by several weeks.

Taylor Wimpey seemingly uninterested in the impact this is having on peoples' lives. Even if their houses were finished to a high standard and were electrically safe, you have to question whether what you get is worth the hassle of all the delays, the risk of missed completion dates and the upheaval of it all. Then add into the mix the endless defects, problems and Herculean efforts required getting them to fix anything properly...

...and of course, as taxpayers we are all subsidising Taylor Wimpey through the government's "Help to Buy" scheme.

Philofacts

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 455
  • Country: england
  • New Home Expert
    • Brand New Homes
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #12 on: November 11, 2013, 10:15:35 am »
It does beg the question, just how good a site manager has to be to get a NHBC Quality Award?
Perhaps it is political, ie the major housebuilders like Taylor Wimpey tell the NHBC which developments they want to 'put forward' for awards.

The NHBC have confirmed to me regarding this particular new home that:
"As far as the 'Pride in the Job' awards are concerned, they are extremely important to NHBC and to the industry. The judging process involves site managers being assessed against a very wide range of site management skills from technical knowledge and consistency in the build process to leadership and organisational skills."
"This process does not guarantee that every home built on a site will be without issues"

"The judging process does not however guarantee that every plot on a site will be free from defects. it does play an important role in improving standards across the industry."


Consistency?    Organisational skills?  Leadership?

Watch the video above and "judge" for yourself if Taylor Wimpey's Site Manager, Mr Richard Crawford is worthy of his award for quality standards like this. After this house I am surprised he has still has got a job!

Help to Buy is not only subsidising big house builders, it is actually helping them to record profits and ever higher dividends for their shareholders. Help to Profit more like!
Make a Donation - If you found the information and advice helpful.
The premier information website for the UK new home buyer.

TaylorWimpeyDidThis

  • New Member
  • *
  • Posts: 24
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #13 on: November 11, 2013, 01:25:07 pm »
"This process does not guarantee that every home built on a site will be without issues"  
So that excuses Taylor Wimpey for the handing over of a house on the same site with 343 visible defects, not to mention other properties with dozens of defects and evidence of faulty workmanship.

Even after seeing the photographs of this house, Richard Crawford still maintained that he had personally inspected this property on numerous occasions, as had his assistant site managers and the sales team. And they all still said it was satisfactory and suitable for handover!

So presumably then, it's only the property that the NHBC chooses to inspect that gets any effort put into it?

There is something deeply flawed with this industry if it's highest accolade is awarded to someone who is not only responsible for such incompetence, but who then blatantly ignored the concerns of the owners, about what were subsequently proven to be, potentially dangerous electrical installations. This is the same site manager who insisted that only one day's 'touching up' was needed - This now being 15 days of works required!

The icing on the cake is his team's continued lack of care in putting it right https://db.tt/ziq08A3L

Surely any organisation with an ounce of integrity would weed out people with such an attitude long before they were allowed to place the lives of its customers in danger. Unless of course the organisation's profit driven culture not only allows such attitudes to exist, but perversely incentivises them with bonuses for hitting completion targets.

Would a car salesman keep their job if they had knowingly let a customer drive a new car off the forecourt with faulty brakes, just so they could hit their monthly target?

Philofacts

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 455
  • Country: england
  • New Home Expert
    • Brand New Homes
Re: If you're thinking of buying Taylor Wimpey - please read
« Reply #14 on: November 12, 2013, 08:32:57 am »
This has been the case for as long as most in the industry can remember and certainly for as long as main board directors and fat cat CEO's bonuses and remuneration were linked to half-year interim and end-of-year: figures, profits, earnings per share and share price. The house builders, not just Taylor Wimpey have only cared about making as much money as possible as quickly as possible for many years now.

This is in the full and certain knowledge that not every new home buyer will have either your intellect of eloquence to complain and record evidence to personally ensure their badly built, badly finished new home is properly put right.   Even if this means, as in your case 15-days remedial work and not moving into your new home for two months!

It is damming indeed that so many of Taylor Wimpey's site staff allegedly inspected your home and maintained it was built to an acceptable standard for occupation. You have to wonder quite how the work, that resulted in this amount of dust and dirt could have been done with you living there.

The NHBC will only inspect the homes they are asked to inspect. An inspection will not mean "fault free" or "compliance" as your electrical installation certificate clearly demonstrates.  The NHBC will inspect to ensure their standards have been met (to limit the likelihood of a future claim) but they are not quality assurers, they just provide an insurance-backed warranty policy or buyer peace of mind.  In short, NHBC does not mean or guarantee a quality new home.

No doubt this site manager and his team will be "weeded out" in the New Year, but only after Taylor Wimpey have secured legal completion for as many of their Help to Buy end-of-year figures new homes as they can muster on this development.

By the way a car salesman will tell you it was "driven by one careful lady owner" - about the same as "your house will be finished on Friday" and  "it will only take a day to do the touching up"
Make a Donation - If you found the information and advice helpful.
The premier information website for the UK new home buyer.