Author Topic: Bought New in 2007 from John Laing Homes just before...  (Read 65 times)

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Waggle

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Bought New in 2007 from John Laing Homes just before...
« on: December 06, 2018, 08:13:25 am »
John Laing were taken over by Taylor Wimpey.

We were returning after living overseas.  So we retained a Chartered Builder (£350) to inspect our new home just before we took possession.  He reported five pages of snags to the building supervisor with a copy to us and our builder addressed each snag with alacrity.

My wife moved in (sleeping at first on the carpeted floor) to buy a bed and furnish our new home in the Autumn of 2007.

First morning she awoke very cold because the central heating had not worked.  So she snagged (in the traditional sense of that word) a plumber via the building supervisor who said the pipes feeding into the boiler were reversed! Once corrected the central heating worked well and her second night was much more comfortable.

Since then we’ve had no problem except moisture between the panes of glass in our downstairs toilet. I emailed the manufacturer named in the etching on the frame and claimed assuming a ten-guarantee.  Handily the etching included the date of manufacture. The glazing company, without any fuss, quickly replaced the double-glazing unit with a new one.

For the building industry to rely on its own snagging (instead of controlling the building process) is bad enough but relying on customers to find the snags is an appalling waste even if they are quickly and willingly put right.  Homes cost probably 20-40% more to build because of this habit of relying on snagging of the product and then putting it right instead of controlling the work itself so it is done right the first time.



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Re: Bought New in 2007 from John Laing Homes just before...
« Reply #1 on: December 07, 2018, 08:18:46 am »
Getting it right first time and selling a quality, thoroughly inspected, product is not in this industry's DNA.
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