Author Topic: Soft Mortar  (Read 2139 times)

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New Home Expert

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Re: Soft Mortar
« Reply #30 on: June 26, 2018, 08:02:47 am »
See required mortar mixes for each below:

What you should have and what you have got are different.  Expect mortar test results to say otherwise and NHBC "expert" to recommend, at best, a 25mm rake and repoint.

Quite why the NHBC don't require mortar test cubes and a mix by proportions not a design mix I don't know.
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michaelmge

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Re: Soft Mortar
« Reply #31 on: July 16, 2018, 09:15:09 am »
Here I go again.
With respect to the mortar, that has been my ongoing argument but they are saying I am sheltered so they can use a M4.
Anyway served a SAR on both Bloor Homes and LABC warranty about communication between themselves and the exposure on my wall. I have now received details back and there are no copies of any communication between them.
All I received from warranty was copies of my own discussions with them. This must mean that all of their dealings have been put into different files and regardless of the content about my house none have been released. I must wonder who the true policyholder is, as everything appears to protect Bloors position! One or two emails did slip through from Bloor though, like not revealing all to my MP.

Or that they had a report carried out which they could have used to prove their position but have not made this available to me or the one ending in "this proves we have used the wrong mortar".
There are a lot of threads but these are not passed on. So am I allowed to have the information that has gone backward and forward about my house?
I will continue to dig.


michaelmge

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Re: Soft Mortar
« Reply #32 on: July 16, 2018, 08:24:37 pm »
Had a follow up with MD Insurance today who have told me I cannot have the emails from Bloor because it would breach their data protection. I pointed out to them that the people they have been exchanging information with, that it is likely that they are known to me, as will be their contact details as we have exchanged many emails over the past 2 years I have also said the same to Bloor and that I am expecting to see the emails they have exchanged.I look forward to their response.

New Home Expert

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Re: Soft Mortar
« Reply #33 on: July 17, 2018, 12:06:41 pm »
Here I go again.
One or two emails did slip through from Bloor though, like not revealing all to my MP.

Or that they had a report carried out which  "this proves we have used the wrong mortar".

If they have forwarded something like that it means they have acknowledged you have a  valid claim.
Clearly they are trying to deceive you and are withholding copies of information appertaining to you/your property which under GDPR they must disclose.

I would strongly suggest you write to them today giving them seven days (or the remaining time left on your SAR) to supply all withheld information or you will be complaining to the ICO regarding their breach of the GDPR 2018.

Whatever else it shows you are onto something, you were right to pursue this and you are getting nearer the undisputed truth - your home has been built with the incorrect mortar.
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