New built home

[roby15]

We bought a new home from a small building company in the Midlands. Unfortunately we do have many issues since the beginning of this year. We have been treated very very poorly by this company.
They are awful.

We started to feel very cold in the house and we needed to have an extra heater in the house to keep ourselves warm. After many emails we sent to them, we decided to instruct a thermal surveyor a well known firm. The house is poorly insulated with the air flowing quite badly and in the report it states 'the house is not fit for purposes' and more importantly, if there is a fire it could be spread around quite quickly. We sent the report to them and they refuse to do anything, they kind of replied back with excuses as always.

We asked the home provider warranty, which is not NHBC but someone else and they kindly said, it's not structural and you need to ask the builder directly. We found this provider quite difficult and despite one of their inspectors came around to check with a wet finger to see if there was air leak and imply we are too skinny on his report, we do not have faith at all.

Our cloakroom is not complying with CML. En suite is smaller than the showhome and the WC is close to the sink and difficult to sit down unless in diagonal. Driveway changed at their own convenience for saving costs. Stairs squeaking and first floor as well.
Cracks appearing on corners between wall and ceiling. I can honestly give a lists of things and all the time the emails are just awful.

The temporary driveway as it is not finished sunk and the site manager said 'it's too hot'.
We have been treated poorly by them. I have been in touch with my local MP as we are worried for the fire issue. The company don't want to say anymore. They stopped to email us after they have admitted this home has never been tested.

What is shocking me the warranty provider who say it's not structural. We hate this house and we wish this company would buy it back. We definately don't want to spend another winter here. We requested twice the SAR and they haven't given to us yet. The second time they said they are closed due the pandemic but answering emails with no name, they do have time.

[Midwest]

I think its time you took some legal advice, or call the Citizens Advice Bureau. Often with solicitors, you can have half an hours advice for a few pounds. If the developer has refused to rectify things, after you've been advised there's a technical problem with your building, by an expert, then I think you might have a case. But you need legal advice on this matter, not someone from a forum.

[Matron]

Can you name the builder. I think it’s only fair you warn future homebuyers

[New Home Expert]

You really do need to name the housebuilder and warranty provider.
For their inspector to "test" your home for draughts with a wetted finger and then suggest you were cold because you were too thin beggars belief.

It is quite clear you are going to get anywhere with either the warranty provider or builder.
This is why I have been campaigning for six long years for a statutory new homes ombudsman, which despite being announced by government as long ago as 1st October 2018, is still unlikely to be operational before the end of 2021 at best.

All you can do is make a nuisance of yourself, give the builder and warranty provider as much bad publicity as you can. Use social media everyday to tell your story. Contact local and national press and media. BBC local radio would be interested in this. It is up to you and it will be a lot of work. In the end, perhaps a year later, the builder may just make you and offer to shut you up. 
"The squeaky wheel gets the oil"

The only other alternative (without and new homes ombudsman) is to carry out extensive testing and inspections to gather evidence of the defects and take your housebuilder to court.
As for your warranty, it isn't worth the paper it is written on.

[roby15]

Thank you for your message. Unfortunately they threaten me if I say who are they.....they will sue me.
I am thinking to dispute by their scheme or I can take them in a small claim court and start seeking damages. We are selling this property right now. We are at the end of our tether. This Company is absolutely awful.

[New Home Expert]

We live in a country of free speech.
You can say whatever you like as long as it is true and you can prove it.
However, you may get taken to court even if there are no grounds and it could cost you money for a defence.  I suspect this is where their veil threat is focused!

Another thing to consider is, if they take legal action against you in this way, every aspect of their abject behaviour and defective building will come out and become public knowledge and in all probability, picked up by the local and national press.

A bully only wins, if no one stands up to them.