Quick overview… I completed on new build property 25 days ago. No one from site has visited post completion even though the site manger on showing me the property on completion highlighted a number of 'mistakes' and assured me they would be rectified the following week. No one apart from an emergency plumber to fix one leak has visited post completion.
To date I have had:
- leak through downstairs toilet ceiling after cold water disconnected under bath
- leak through kitchen ceiling from ensuite shower which has been fitted wrong so was already not useable, still not sure as to cause of this/ where water came from
- flooded ensuite from shower day after unknown location leak
- leak on radiator which has now stopped my central heating working properly and was present on completion so has created a rust stain on carpet
- thick green fuzzy mould to bottom of 3 out of 4 walls of living room, one wall is the party wall with next door. Mould is now spreading to carpet under furniture
- under stairs cupboard carpet has a second carpet of mould on top
- front door has been wrongly hung so difficult to close, doesn’t line up with frame and is creating draught
- window on stairs hasn’t been sealed
- kitchen window locks don’t work
- damaged carpets (provided as a loyalty incentive)
- damaged, too short internal doors
- faulty extractor fan
- wrongly cut kitchen worktop
- no trickle vents fitted
- smell of drains
- what can only be described as black mulch oozing out of walls when curtain poles/ blinds put up
Plus multiple other things, every day seems to bring something new.
When the ensuite flooded over the weekend, I couldn’t take anymore and sent an email to customer services showing the extent of the mould and new leak. I asked for an address to make a formal complaint about build quality and health risks the house poses having mould, they took my email to be a formal complaint and are now investigating. Today I have had an email from the site manager explaining he’s been on leave for the last two weeks, there are two site managers on the site I have purchased my property, that he is aware I have escalated my concerns and asking for a meeting.
Have I been unreasonable, escalating my concerns?
How do I approach next weeks meeting given how disillusioned I feel about the whole situation.
I’ll be honest if I could give the house back I think at this point I would because it’s become the house that keeps on giving for all the wrong reasons.
