New Home Owners And Snagging Forum

Advice on buying a brand new home => Snagging and defects => Topic started by: tim on February 11, 2020, 05:55:50 pm

Title: Issue with Tiled floor helped needed with NHBC standards
Post by: tim on February 11, 2020, 05:55:50 pm

We have an issue with our tiled floor in the kitchen. The floor (approx 8m x 3.5m) slopes and one end and also across width of the room and is generally wavy (if that makes sense).

The house builder has agreed to replace approx a third of the floor but the tilers they sent round said the whole floor needs replacing (which the house builder disputes).

I have been looking at the NHBC standard online and wondered if anyone would be able to answer some questions about it:

1) NHBC has a standard Document for each year, should I be looking at the latest or the year my house was built (2017)?

2) For a tiled floor, should we be following the flooring standard (9.1.5) or the tile finishes standard (9.1.7)?

3) In order for the floor to be considered within NHBC tolerances does it have to pass all items listed?

The homebuilder seems to be using the flooring standard (9.1.5) and has told me that as long as the floor doesn't deviate move than 20mm over 6m it is not defective (they haven't actually measured this), even though it does deviate more than 5mm over 2m in several places (measured by their own technician).


Many Thanks

Tim

Title: Re: Issue with Tiled floor helped needed with NHBC standards
Post by: New Home Expert on February 15, 2020, 09:37:52 am

You really need to name the housebuilder.
Yes the NHBC have the  Consistent approach to finishes  (http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjkjOj-kdPnAhWKYsAKHYl5C2MQFjAAegQIAhAB&url=http%3A%2F%2Fwww.nhbc.co.uk%2FNHBCpublications%2FLiteratureLibrary%2FTechnical%2Ffiledownload%2C15912%2Cen.pdf&usg=AOvVaw3ScrEIxojaPNVhL-Dlq-lV) which is the housebuilders 'get out of jail free' card. So much for the NHBC's clam of "raising standards" and "protecting homeowners"

If a floor is not flat as opposed to not perfectly 100% level, it is wrong.
The housebuilder should be doing it again, not trying everything possible to wriggle out of their bad workmanship, possibly with the aid of the NHBC.
If any of the NHBC  "guideline" tolerances are not met, then the floor should be done again.

Get the NHBC to inspect it anyway.