Developer refusing to fix snags after I waited for two years (£800k house)

[RegalCourt]

I have been fighting with the developer for over two years now being patient and giving them the benefit of the doubt.
There are still multiple snags but the biggest ones are squeaky/bouncy floors and missing insulation.
Developer is now refusing to fix both after promising to fix the issues for 2 years.
Is there anything I can do at this point?
It's a small developer (only 10 houses) based in Exeter

[RegalCourt]

<a href="http://www.youtube.com/watch?v=5zj-kl5OwKw" target="_blank">http://www.youtube.com/watch?v=5zj-kl5OwKw</a>
<a href="http://www.youtube.com/watch?v=YuKvUVyaUZk" target="_blank">http://www.youtube.com/watch?v=YuKvUVyaUZk</a>

Can a mod edit and stick the links in the initial post pretty please

[Kate123]

I've been banging my head against the wall for the last 3 years with the same issue.

One of my biggest struggles is I can't find a Surveyor who is actually familiar with 'microcracking' in new builds to write a sensible report - any recommendations are very welcome!!!

My suggestions are check your contract - was it a design and build is there a quality clause in there? If you have house insurance you may have legal protection insurance on it or pay for a solicitor to check it over for you. Just be careful if they are finishing the development they are not going to wind up the company.

Who is your Structural Warranty with? Have a check of the wording and see if it is covered if it is NHBC it may have a design and quality clause. If it like ours and a small company it is not worth the paper it is written on.....

[New Home Expert]

If it was reported to the builder (please name and shame!)  then you are still covered by an NHBC warranty and the builder is still on the hook.
Trouble is it is now a long time without being fixed.

My guess is, if you are successful with the NHBC and they cannot get the builder to fix these things, they will only be prepared to offer you a cash sum to cover the cost of the work, not actually organise and employ a contractor to do it.