Firstly, thank you for the excellent forum. I have found a ton of information about my potential issues whilst browsing here.
I moved into my new build about 6 weeks ago and recently noticed that there is a terrible creaking / cracking noise that can be heard in some of the rooms on the ground floor when someone is walking above.
The builder Morris Homes sent someone round who has added screws from below to better secure the boards into the joists, but after reading some of the information on here it seems that was a complete waste of time. The video below was recorded after their supposed fix.
After walking in the room above, you can actually press firmly on the ceiling from below and it will similar noises as to when someone is walking above; does this indicate what the issue may be?
Waiting to hear back about the next steps, but I am curious if anyone here has any input. I did read the NHBC statement about the noise originating from dabs that have crept behind the ceiling boards, but my noise seems to come from all over.