We bought a new home from a small building company in the Midlands. Unfortunately we do have many issues since the beginning of this year. We have been treated very very poorly by this company.
They are awful.
We started to feel very cold in the house and we needed to have an extra heater in the house to keep ourselves warm. After many emails we sent to them, we decided to instruct a thermal surveyor a well known firm. The house is poorly insulated with the air flowing quite badly and in the report it states 'the house is not fit for purposes' and more importantly, if there is a fire it could be spread around quite quickly. We sent the report to them and they refuse to do anything, they kind of replied back with excuses as always.
We asked the home provider warranty, which is not NHBC but someone else and they kindly said, it's not structural and you need to ask the builder directly. We found this provider quite difficult and despite one of their inspectors came around to check with a wet finger to see if there was air leak and imply we are too skinny on his report, we do not have faith at all.
Our cloakroom is not complying with CML. En suite is smaller than the showhome and the WC is close to the sink and difficult to sit down unless in diagonal. Driveway changed at their own convenience for saving costs. Stairs squeaking and first floor as well.
Cracks appearing on corners between wall and ceiling. I can honestly give a lists of things and all the time the emails are just awful.
The temporary driveway as it is not finished sunk and the site manager said 'it's too hot'.
We have been treated poorly by them. I have been in touch with my local MP as we are worried for the fire issue. The company don't want to say anymore. They stopped to email us after they have admitted this home has never been tested.
What is shocking me the warranty provider who say it's not structural. We hate this house and we wish this company would buy it back. We definately don't want to spend another winter here. We requested twice the SAR and they haven't given to us yet. The second time they said they are closed due the pandemic but answering emails with no name, they do have time.