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Snagging and defects / Builders can't fix floor issue?
« Last Post by Craig on February 28, 2019, 02:43:46 pm »
We live in a Dawn Homes new build and moved in 2017.
We have had and issue with noise from our upstairs floors since we moved in. They creak and clunk very badly with most of the sound being heard from downstairs. The builders have been out quite a few times to try and repair it but have never managed. Finally the aftercare manager decided the noise was acceptable and they wouldn't  carry out any further repairs.

We then contacted NHBC about it and they came out and assessed the floors and agreed with us that we have an issue and the builder was to repair it. The builders came back and worked for 2 days in our house before giving up saying they didn't know how to fix it and then left.

I have contacted NHBC and am awaiting a reply. I was wondering what happens when the NHBC tell the builder to repair the floors but the builders say they don't know how to?


Snagging and defects / Re: Brickwork on a new home
« Last Post by Larwood32 on February 28, 2019, 08:32:04 am »
I can't thank you enough for all your help.  I have replied to them with what you say and see what I get back.  I have dealt with NHBC a few years ago and they were hopeless.

When I go to see the site foreman on Monday I am going to show him all those comments on twitter and on here if you don't mind and see what he says.

Still waiting for my solicitor to reply, if not by Friday I will email her about the law society.

Many Thanks again
Snagging and defects / Re: Brickwork on a new home
« Last Post by New Home Expert on February 28, 2019, 06:44:51 am »
I am amazed by the NHBC's response. 
Now is the perfect time to deal with this, not after you have moved in.
Why should you have to suffer noise and scaffold  and mess?
The NHBC mission statement is "Raising Standards" and Protecting Homeowners" perhaps you should remind them of this.
Snagging and defects / Re: Brickwork on a new home
« Last Post by New Home Expert on February 28, 2019, 06:37:46 am »
Snagging and defects / Re: Brickwork on a new home
« Last Post by Larwood32 on February 27, 2019, 03:30:58 pm »
NHBC  Not interested see below - still waiting for my solicitor to get back to me, if I havent got an  answer by tomorrow I will tell her about the law society  and reporting her.  Many thanks

"In line with your NHBC insurance policy, unfortunately we are unable to assist until the sale of your property has completed. At this stage we would then be able to raise the issue with Bloor Homes where tinting, or replacement bricks would be required. I appreciate your comments below regarding tinting however I feel it is necessary to manage your expectations now as you are within a crucial stage within the sales process. As a warranty and insurance provider the NHBC are unable to enforce that the bricks are replaced while the property is being constructed and our Building Inspections role at this stage would be to ensure the property is structurally sound. With that being said I have contacted our Building Inspection department to query if this has been noted on our records.

Unfortunately we are unable to assist any further at present, however rest assured, should you complete on the property and consistent finish would be  required by Bloor Homes."
Snagging and defects / Re: Brickwork on a new home
« Last Post by Larwood32 on February 27, 2019, 08:07:45 am »
Wow many thanks again I don't know what I would have done without your advice.

Yep you are right house due to finish 16 April completion date 30 April 2019

She did say she would let Bloors solicitors know about my concerns  and I have that meeting with the site foreman on Monday to discuss it and we see what they say.  I did email her back saying I don't understand, please tell me where I stand I await her reply.

If no joy with either I will escalate like you say papers and reporting her to the law society. 

I keep you updated when ever I hear anything

many thanks again

Snagging and defects / Re: Very cold new build + other queries
« Last Post by user2000 on February 27, 2019, 07:48:06 am »
I did listen to that very revealing podcast before I started posting - it all rings true for me.

I have noticed that I have the page with the air tightness results of my neighbour, so I will ask her later to swap for my page, assuming she has it and it's not in a random house down the street as per the bins!  You would think that if her air tightness has been assumed then they would have tested it here, being the only two housers of their kind on this development at that time?

You are very right though, my main issue IS that it is up to the Housing Association to deal with this as the owner of the house.  Easier said than done - currently they are "passing my complaint(s)" onto Stewart Milne. 

It's all very frustrating,  I'm complaining to the HA as my contract is with them, it's THEM who should be having the complaint with Milne, not me!  You would have thought they would be more proactive so that all the cost of this is down to Milne and their shoddy buildings practices and not having to come out their own pockets years down the line affecting every one of their tenants because of the cost.  As I've said though, I have extra avenues of complaint having a secure tenancy and I will certainly be following them all through.  My home insurance has an element of legal cover if it comes to that.

You are also right, no one is going to want to see the headline "Public money being squandered on shoddy-built new homes."  I'm going to have to let them know that's the way things will go if these issues are not sorted out.

Next on my agenda is to fill my local SNP councillor in on things.  Not sure his governing party will be entirely chuffed with money being wasted or any bad publicity.
Snagging and defects / Re: Very cold new build + other queries
« Last Post by New Home Expert on February 27, 2019, 07:23:39 am »
Assumed does mean that your actual home wasn't tested for air tightness.
Only one of each house type on each development is and even that is often a "fiddled pass"
Snagging and defects / Re: Very cold new build + other queries
« Last Post by user2000 on February 27, 2019, 07:17:33 am »
Thanks for the replies guys.  I'll just keep on at them, now I've made the complaint official I intend to see it through as far as it will go.

The houses are semi-detached round the social housing development, so mine and my neighbour were first up.  There are only six houses like mine on the estate.  Another two went up last summer and they are building the final two just now (the ones where the subbies wanted to measure the outside of our living room window to make sure they were getting the sizing right!).

Hmm, looking again at the EPC is interesting.  Beside "Air Tightness" it says in the description "Air permeability 6.0 m³/h.m² (assumed) - and gives is a 4 star out of 5 rating.  Does the (assumed) bit mean they didn't actually carry the test out here?

My windows and walls have a 5 out of 5 rating - HAH!  The EPC says my house is Band B - with a 90 rating.

In fact scrap that, I've just notice I have have 5 pages in the report of which only 2 relate to my property and 3 are for next door.  I'll speak to my neighbour later and get my other pages but OMG, just another botch up.  They can't even shuffle some papers in the correct order!

Reminds me when the council left the bins for the street, 3 per house.  Someone - not sure who - had gone to the trouble of writing the house numbers in marker pen on the bins.  Needless to say when they were taken to the houses they were just randomly thrown in.  A waste of someones time and effort there.
Snagging and defects / Re: Brickwork on a new home
« Last Post by New Home Expert on February 27, 2019, 07:14:09 am »
As soon as I read that you used the solicitor that Bloor Homes recommended/suggested in return for £2,000 in "extras" (these are always overpriced and poor value anyway) I could see you would have problems delaying legal completion.

You will need to be very firm with "your" solicitor. Tell her that if she does not follow your instructions or advises you to legally complete with your house as it is, you will report her to the Law Society for breaching SRA rules on conflicts of interest.  That should get her to sit up.

I expect there is a clause in the sales contract  (which you signed at exchange) saying that you must legally complete within two weeks fo the home being finished.

I would also tell your solicitor that you will be getting the local press to cover the story of your brickwork and the antics of your solicitor if you do not get the home you were sold.
It is probably worth getting the photo and story in the press right now!

I've made a start for you here

I would also think you should consider getting an independent solicitor, unrelated and unconnected to Bloor Homes,  to represent just your interests and support you.

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