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41
General discussion / Re: House plans wrong but still signed off
« Last Post by MidsNewBuild19 on April 25, 2019, 10:34:23 pm »
To my knowledge they were never corrected.
I mean who reads these drawings anyway.... especially given that there are I think 2/3 max of our house type on an estate of over 1000 properties.

Maybe I set my expectations too high.

I’ll draft something up.
42
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by New Home Expert on April 25, 2019, 05:40:02 am »
Do you think you will get anywhere without threatening?
"the squeaky wheel gets the oil!"
43
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by MacedoI on April 24, 2019, 11:13:23 am »
Thank you for your answers - much appreciated.
They are sending another engineer next week but I’ll ring NHBC in the meantime.
The main reason behind not involving a solicitor so far is that might be misconstrued as "threatening" which is something I’d like to avoid.

You are quite right - this is affecting other apartments. Once I brought it up other people confirmed they experience similar problems. However noise is relative. Some people might just get used to it, specially if you are a tenant and can't be bothered. But definitely there’s been similar complaints.

44
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by New Home Expert on April 24, 2019, 10:36:55 am »
I would involve the NHBC straight away and get a solicitor involved too.
If the NHBC get a whiff of this going legal, they may be more sympathetic to getting Barratt to fix the issue.

It would seem it won't be just your property but the same problem will be elsewhere too costing those involved Barratt/NHBC/Window company money to rectify.
45
Snagging and defects / Re: Downstairs noise travelling through windows
« Last Post by MacedoI on April 23, 2019, 06:05:13 pm »
A bit of an update:
MPrice (the window contractor) came over to inspect the flat and windows.
It was nothing more than a formality as they quickly released a report stating the windows were installed "as per the spec". As far as they’re concerned they have no liability.
Meaning Barratt are are still dealing with it and I was promised an update this week.

To reiterate here’ are the main problems:
I can hear loud conversations through the frames even though I can't do it on the balcony.
If the upstairs/downstairs neighbour so much opens/closes the windows (they are quite sturdy) I can hear it
If the upstairs neighbour bumps into the frame with the vacuum cleaner whilst vacuuming I can hear it

First point is the most annoying. Second and third points are just inconveniences.

At this point and if I don't get answers  this week I was considering bringing this up to NHBC.
I thought about involving a solicitor but perhaps that’s a bit precocious for the time being.

Any  Other advice?
46
This is a Barratt site in Looe, Cornwall finished around 4 years ago!
The homes are being taken apart for serious structural remedials works. Some of the owners have been in temporary homes for over a year!

Get a professional to snag yours!
47
Firstly the 5 star rating is somewhat meaningless and can and is manipulated. All that is needed is to give "service" to customers until after they have sent the survey back with a "yes" to Question 1.

Insist on a Professional Snagging Inspection before legal completion.
You will not save money by doing it yourself as you will miss most things.
Your home is build complete, so why should they object. It is not company policy but that is what plc housebuilders staff often quote. 
Get in touch with CEO Dave Thomas at their head office and tell him what the site sales are telling you.

The last thing you want are their workmen in your home, working around your furniture, with dust everywhere!

48
Snagging and defects / Barratt Homes - No snagging before completion policy
« Last Post by robato on April 22, 2019, 12:59:21 pm »
We reserved with Barratt Homes where the home is build complete, just needs flooring.
On viewing the property, we spotted a couple of minor defects (tiling/window) and mentioned this to the sales advisor and suggested I'd like to get a professional snagging survey done after exchange of contracts.

However, they said:
1) As policy, they don't allow snagging post-exchange, only post-completion.
2) They ranted about being a 5* builder. They suggested we save our money and do it ourselves as we have 2 years warranty on everything and they're happy to do extra things like painting over scuffs after moving in.

Actually, I trust they will do a decent job and will follow up on problems. But I just want someone else to de-snag while the home is still empty as we have a newborn and wanted to minimise disruption post-move.

Did anyone else come across this no-snagging before completion "policy" from Barratt Homes?
49
General discussion / Re: Is this an acceptable repair?
« Last Post by MidsNewBuild19 on April 17, 2019, 07:10:08 pm »
Thanks for the reply!

It is fustrating and I do at times feel like they have no perspective of what a good standard of work is.
I do however have to ask others what they think as I can very look too much into things..

I think I will email the CEO when I have finished collating the problems  :)
50
General discussion / Re: House plans wrong but still signed off
« Last Post by New Home Expert on April 15, 2019, 06:08:24 am »
Signing these plans so the housebuilder can prove you were shown pertinent information is standard practice.
If the plans are subsequently changed or revised due to being incorrect you should have been informed.

Oh dear, Taylor Wimpey yet again! 
Write to Pete Redfern CEO peter.redfern@taylorwimpey.com
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