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General discussion / Re: Government Announces New Homes Ombudsman To be Set Up
« Last Post by Matron on November 06, 2018, 10:52:56 am »
Absolutely nothing!!! I think it’s time I started writing to certain MP’s and Cabinet Ministers. There’s only one thing on their minds at the moment.....Brexit
General discussion / Re: Government Announces New Homes Ombudsman To be Set Up
« Last Post by New Home Expert on November 05, 2018, 10:45:16 am »
One month on, what has been done?

YouTube link
As there is still no publication of the feedback reponse and it would appear no sense of urgency from government regarding the creation of a new homes ombudsman announced last month.
I have sent Secretary of State James Brokenshire this e mail:

Dear Mr Brokenshire, 

I was delighted to hear your announcement on 1st October 2018 that a statutory New Homes Ombudsman was being created. Especially, as you may be aware, as I have been campaigning for this for over four years.
You said:
”we need to address quality issues in new homes. “That’s why I can announce today the creation of a New Homes Ombudsman. This new watchdog will champion homebuyers, protect their interests and hold developers to account. And give confidence that when you get the keys to a new home you get the quality build you expect and the finish you’ve paid for. “
This will help ensure consumers buying new homes will have an independent and legally backed route of redress against developers who do not deliver what they promise.
We want to protect consumers and ensure everyone has a great place to live and raise a family, currently there is no statutory process to bring redress.”
I am therefore keen to ensure these are not just words, one of an apparent endless stream of announcements and consultations that never appear to result in any implementation.

Please take time to read the Hansard extract in this link from 22 April 1998.

Commons debate regarding poor quality new homes, the NHBC and calling for redress for new home buyers.
Twenty years ago yet the same problems exist right now, with poor quality new  homes, indifferent housebuilders, inadequate warranties and zero redress for those buying UK new homes.

I wrote to my MP on 7th September,  regarding the lack of publication of feedback on the responses of your department’s consultation, which ended 16 April 2018 - nearly seven months ago!
On 27 October I received a response from my MP enclosing a letter from Heather Wheeler which does not indicate any degree of urgency, stating “we intend to publish our consultation response later this year”
Intend? When exactly? Why the delay?

Mrs  Wheeler also states:  "Ensuring that consumers have access to redress when they encounter problems with their housing is a priority for this government"

"We intend to legislate to require all new developers belong to a new homes ombudsman. We will work with consumers and industry to develop our proposals and will publish more in due course."
That word "intend" again, not "we will"  "Develop our proposals" ? There has already been a consultation and an APPG Inquiry regarding the New Homes Ombudsman.  “publish more details in due course” Again vague with no actual date of WHEN!
This statement hardly demonstrates that the creation of a  new homes ombudsman  really is "a priority for this government" does it?

There is no reason at all why a fully functioning new homes ombudsman could not be created by the end of next year. Will you announce a fixed date when the government expect the new homes ombudsman to be operational?
It is now time to implementation not discussion. Talking isn't doing.

Everyday more and more people are being encouraged by this government to buy new build homes using help to buy which is not available for those buying existing homes. Every one of those new homebuyers will discover their home to be defective in some way. This is fact. Sadly many of these will suffer trying to get indifferent plc housebuilders to rectify these defects and some will have bought new homes with very serious structural defects for example weak mortar.

I have devoted the last 13 years of my life campaigning and helping new homebuyers via my websites.
I trust this government will act on the information it already has and start to create the statutory new homes ombudsman without unnecessary further delay.

Snagging and defects / Re: Poor Sound Insulation
« Last Post by New Home Expert on November 01, 2018, 01:22:28 pm »
First of all (and I hope you never need to confirm it) Premier Guarantee Warranty isn't very good for buyers.

It is true that in NHBC standards which should also be equal to in Premier/LABC warranty standards, any wall and soil pipe boxing must be insulated for sound for obvious reasons.

There is no requirement for other stud walls inside a home (except obviously, party walls in terraced houses and flats) to be insulated for sound as far as I know.

No doubt Persimmon will try and avoid doing anything about this anyway, which is why they are just a 3 star housebuilder as far as their customers are concerned.
Snagging and defects / Poor Sound Insulation
« Last Post by mollymoo on October 30, 2018, 04:10:04 pm »
I moved into a Persimmon (Hatfield design) house earlier this year.
We soon noticed we could hear the boiler and washing machine through the wall separating the lounge and utility rooom and later noticed noise from the WC on the other side of the same wall.

The boiler is actually fixed to the other side of the wall, which is a simple stud partition.  I've checked with Premier, the warranty company, and have just been advised that the section of the wall separting the WC should contain some sound insulation.

I can see that at least the part directly behind the WC doesn't. I've not yet been back to Persimmon but they have previously stated they have not had this problem with this house type before which I find odd as the boiler and washer in particular are clearly audible.

I wondered if anyone else on the forum had had similar issues? Thanks in advance.
House Builders / Re: Macbryde Homes and Homes by Esh inquiry
« Last Post by Homefromhome on October 30, 2018, 02:27:48 pm »
I moved into a Macbryde Homes development in early 2018 and found that the quality of build and customer service were above my levels of expectation.  Once I informed them of the list of snags/defects, they addressed them in as speedy a manner as expected.  I work away from home from time to time and was happy to leave my key with the sales office.  I have even used their refer a friend promotion for one of my family members who is looking to purchase one of their homes in Abergele.
Grumpy Corner / Re: Shrinkflation - Colgate's Great British Toothpaste Rip Off
« Last Post by Blacksto92 on October 30, 2018, 07:55:15 am »
Indeed! Branded products are only to be used. Excess amount of any acid or fluoride can damage the beauty of teeth. Dental tips for teeth whitening given by dentists are worth following. My sister visited a clinic for jaw pain and got rid of the same within just two doses of medicines.
General discussion / Re: Government Consultation for New Homes Ombudsman
« Last Post by New Home Expert on October 30, 2018, 05:38:33 am »
I finally heard back from my MP Gillian Keegan, who enclosed a letter from Heather Wheeler - Minister for Housing and Homelessness.
Note no reply from James Brokenshire of Kit Malthouse.

Anyway, it said

"ensuring consumers have access to redress with housing is a priority for this government"

"The government has now announced measures to champion the rights of homebuyers and help ensure that when they buy a new home they get the quality build they rightly expect."

"We intend to legislate to require all new developers to belong to a new homes ombudsman ... we will publish details in due course"

Note this says "intend" not "will" and does not say WHEN details will be published.

Surely if this was a "priority for this government" there would be a strict implementation timetable and deadlines, not a woolly "in due course"  It is just not good enough!
Thank you so much  for your reply. I will certainly look at the link.
Thankfully my property is freehold...not sure if there are many leaseholds in Scotland xx
Welcome - Member Introductions / Re: Hi everyone
« Last Post by Teddybear581 on October 29, 2018, 02:02:21 pm »
Thank you for your reply. Unfortunately I am in Scotland and I believe the ombudsman is for England.
Also tried my insurance but they told me it’s too problematic taking them to court and they actually have an action going at the minute and it’s in its 5th year .
Will just have to go along with the threat of court action and see how it goes.
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