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NHBC Warranty / Re: Leaking roof NHBC have accepted the claim
« Last Post by Caz37 on December 13, 2023, 04:39:48 pm »I responded with this.
"To whom it may concern,
I am not willing to accept a cash settlement I wish for the NHBC to rectify the defects at my property.
At no point has anyone adequately inspected the roof to ascertain the cause of the problem.
Speaking to a few roofer firms they said scaffold is required to get access to the roof to thoroughly inspect & find what the problem is before anyone can rectify the issue.
This hasn't happened. An educated guess has been given to what the problem is & that is all.
As far as I am aware I may need an entire new roof & new rafters due to how long the leak has been going on.
A repair of the roof to this property has already taken place by the NHBC and the roof is still leaking.
Which makes me question how adequate this type of roof is for the property?
NHBC response
"Thank you for your email of 08 December 2023 about your concerns over your roof.
Unfortunately, we no longer have any registered contractors on our books so our only option now is to cash settle your claim. This is the quickest way to resolve your roof issues.
I agree that with most building issues there is an element of the best educated guess to what's happened based on experience and similar issues.
However, the exact cause may not be apparent until it is fully opened up. Where there are any additional issues or the cause of the problem is different to what was considered then these are treated as unforeseen works.
Where unforeseen works are identified and it is covered under the policy, a variation order is then raised for cost of that additional work.
If you wish to obtain some quotes for a cash settlement (normally a minimum of three) for your roof repairs which can then be sent into us for consideration. If any unforeseen work should arise during the repairs, then you can submit evidence in the form of photographs etc for us to review."
"To whom it may concern,
I am not willing to accept a cash settlement I wish for the NHBC to rectify the defects at my property.
At no point has anyone adequately inspected the roof to ascertain the cause of the problem.
Speaking to a few roofer firms they said scaffold is required to get access to the roof to thoroughly inspect & find what the problem is before anyone can rectify the issue.
This hasn't happened. An educated guess has been given to what the problem is & that is all.
As far as I am aware I may need an entire new roof & new rafters due to how long the leak has been going on.
A repair of the roof to this property has already taken place by the NHBC and the roof is still leaking.
Which makes me question how adequate this type of roof is for the property?
NHBC response
"Thank you for your email of 08 December 2023 about your concerns over your roof.
Unfortunately, we no longer have any registered contractors on our books so our only option now is to cash settle your claim. This is the quickest way to resolve your roof issues.
I agree that with most building issues there is an element of the best educated guess to what's happened based on experience and similar issues.
However, the exact cause may not be apparent until it is fully opened up. Where there are any additional issues or the cause of the problem is different to what was considered then these are treated as unforeseen works.
Where unforeseen works are identified and it is covered under the policy, a variation order is then raised for cost of that additional work.
If you wish to obtain some quotes for a cash settlement (normally a minimum of three) for your roof repairs which can then be sent into us for consideration. If any unforeseen work should arise during the repairs, then you can submit evidence in the form of photographs etc for us to review."