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NHBC Warranty / Re: Leaking roof NHBC have accepted the claim

« Last Post by Caz37 on December 13, 2023, 04:39:48 pm »

I responded with this.

"To whom it may concern,

I am not willing to accept a cash settlement I wish for the NHBC to rectify the defects at my property.

At no point has anyone adequately inspected the roof to ascertain the cause of the problem.
Speaking to a few roofer firms they said scaffold is required to get access to the roof to thoroughly inspect & find what the problem is before anyone can rectify the issue.
This hasn't happened. An educated guess has been given to what the problem is & that is all.
As far as I am aware I may need an entire new roof & new rafters due to how long the leak has been going on.

A repair of the roof to this property has already taken place by the NHBC and the roof is still leaking.
Which makes me question how adequate this type of roof is for the property?

NHBC response

"Thank you for your email of 08 December 2023 about your concerns over your roof.

Unfortunately, we no longer have any registered contractors on our books so our only option now is to cash settle your claim. This is the quickest way to resolve your roof issues.

I agree that with most building issues there is an element of the best educated guess to what's happened based on experience and similar issues.

However, the exact cause may not be apparent until it is fully opened up. Where there are any additional issues or the cause of the problem is different to what was considered then these are treated as unforeseen works.

Where unforeseen works are identified and it is covered under the policy, a variation order is then raised for cost of that additional work.

If you wish to obtain some quotes for a cash settlement (normally a minimum of three) for your roof repairs which can then be sent into us for consideration. If any unforeseen work should arise during the repairs, then you can submit evidence in the form of photographs etc for us to review."

Solicitors and Legal Issues / Re: Bad Build - We Really Need Help

« Last Post by New Home Expert on December 12, 2023, 12:31:57 pm »

First of all, your house is a fire hazard. If there was a fire in your house or the one next door it could be fatal. please check your smoke alarms work right now!
As I know the builder you are talking about. Threatening the CEO with publicity wont work at all, he doesn't care.

What you need is the faults fixed so get the NHBC down first week in January and get them to inspect it.
Send them the video links. Don't let the NHBC fob you off with a cash settlement for the works either.

Everything you mention is dangerous.
Clearly your home has never been properly inspected during and after construction by anyone conscientious.
Please let your MP know about this as they are being bombarded by the Home Builders Federation spin and PR about improving quality and customer satisfaction. A five star rating means nothing!

A lot of solicitors are only interested in a case if they can see a good chance of
1) Winning and 2) A likely high settlement pay out.
If you have legal expenses insurance it will only be active if the solicitor believes there is more than a 51% chance of winning.

As I said on one of my national TV interviews, plc housebuilders have more money than you do and will keep going as it is a deterrent for other home buyers.

That said a New Homes Ombudsman Service of sorts) does now exist for those that reserved after
2 October 2022. Google "NHOS" Sadly that is not available to you.

I only suggest Timothy at Andrew Gold. There are others but some take a large retainer and when they have burned through that say they cannot do anymore.

Solicitors and Legal Issues / Re: Bad Build - We Really Need Help

« Last Post by NotMeAgain on December 12, 2023, 10:47:34 am »

I messed up the videos, they are here

Quote from: NotMeAgain on December 12, 2023, 10:39:59 am

Missing firestop in the attic: [/youtube]
Missing firestops and huge holes around service pipes:
Incorrect materials and insufficient closing around pipes:
Entire areas of boxing missing, entire areas uninsulated:
Missing firestops, and entire sections of insulation across the entire front and back of the house...
There is 12.5mm of plasterboard and a 6inch strip of rockwool between my sons bed and the guttering outside.
Cooker extractor fan was never connected and had been venting combustion products into our home.
Immersion heater was wired incorrectly and had shorted, actively melting the socket every time it power cycled.

Solicitors and Legal Issues / Bad Build - We Really Need Help

« Last Post by NotMeAgain on December 12, 2023, 10:39:59 am »

I think we need to rescind our contract, but have not been able to find the right solicitor to help us.
Failing that, I think we need some legal protections against the builder as they are steam rolling us and we have no support.

Please help us.

The Story:

We moved in to this "builder will guarantee construction to NHBC standards" home 5 years ago and have had a raft of mostly small issues, since - it was built by one of the big ones, but withholding the name in case it complicates legal stuff.

We had a kid, and this prompted us to get many small snags pushed through and fixed.
Rooms kept getting stupidly cold once the heating turned off, and our heating bill started to gain a few zeros.

During the course of them rectifying small faults (door not fitting, draughts under the bath etc), we just kept finding little thing after little thing, and raised issues with noise complaints (we can hear our neighbours urinating!)

Their customer services reps and head of inspections berated me with the usual builder jargon: "Built to NHBC standards, Robust details section E, etc", to avoid running any tests for us.

So like any good home owner, aware of the 2 year liability period, I pored over those standards and regulations and queried every deviation I could find.

Pipe work under the bath just ran into a hole in the wall, no insulation or stopping, and wind whistled through.
The most egregious and obvious was the waste pipes were not insulated, contravening the NHBC standards, they came and shoved some insulation in and called it a day.

Fast forward to 6 months ago - I am still battling with the builder after 4 years to get the small issues looked at!

I had a roofer in our attic checking for leaks, and he queries the party wall.
He points to the apex and states he can pass his hand clean through to the neighbours home, and that it should be fully insulated against fire.

I check the regulations and sure enough, that's not up to snuff - I did some research and find out that it's actually ILLEGAL for it to be constructed this way.
I chase the builder, who send their head of inspections to have a look.

He also passes his hands through the wall. Then leaves and does nothing.
No report to the builder, no remediation, nothing. He didn't contact our neighbours.

12 weeks pass and they send a "bodge it and scarper" maintenance crew who tell me:
"That's a roofer's job and we're not trained in firestopping" - they didn't know the regulations, didn't know the NHBC standards and argued with me AND the actual technical drawings in the NHBC standards.

I refused to allow them to fix it with "expanding foam" and insisted that they carry out an inspection in the other areas I had highlighted.

They found:

Missing firestops and huge holes around service pipes:
Incorrect materials and insufficient closing around pipes:
- Entire areas of boxing missing, entire areas uninsulated:
- Missing firestops, and entire sections of insulation across the entire front and back of the house...
  There is 12.5mm of plasterboard and a 6inch strip of rockwool between my sons bed and the guttering outside.
  - Cooker extractor fan was never connected and had been venting combustion products into our home.
  - Immersion heater was wired incorrectly and had shorted, actively melting the socket every time it power cycled.
  Builder has just replied that they can "fix it" but have only listed what I can visually see, and refuse further inspections.
  
  They have not built this house to NHBC standards, and we bought new - off plan - because of the contractual guarantees, so we could avoid all of this hassle and actually be able to enjoy starting a family.
  
  It's been 5 years of hell, and we want out.
  
  Please help!

NHBC Warranty / Re: Leaking roof NHBC have accepted the claim

« Last Post by New Home Expert on December 09, 2023, 12:08:38 pm »

Shocking brush off. NHBC Warranty now worthless as "Peace of Mind" for new home buyers.
Now it would appear the "policy" is just send cheques for claims and escape managing the actual works to correct defects!

General discussion / Re: Advice needed

« Last Post by New Home Expert on December 09, 2023, 12:01:13 pm »

First of all don't link drop again or you will be banned.
Secondly this is a new homes forum not an employment site.

Thirdly, take the job, if it doesn't work out what have you lost?
I doubt this post was intended for no other reason than to link spam the forum.

General discussion / Re: Help! BDWH Part Ex

« Last Post by New Home Expert on December 09, 2023, 11:54:11 am »

Why not contact the agent yourself and get the price set to £275k?
In the current market you can expect offers of over 10% less than any stated price.
You would be very unlikely to get a viewing let alone any offer in 6 weeks too.
BDWH guaranteed offer price is good, saves you Estate Agent fees and means you don't have the hassle of last minute cancelled sales, delayed Exchange of Contracts etc.

In a nutshell, it is a silly mistake, probably not even of BDWH making.

Be sure to have your new home professionally snagged and inspected before you legally complete as I have a feeling that you will not be entirely happy.

General discussion / Help! BDWH Part Ex

« Last Post by Cameron1590 on December 06, 2023, 06:31:53 pm »

We agreed with Barratt David Wilson Homes (BDWH) to do a part exchange "extra".

We signed the sales agreement which stipulated that BDWH would market our property at £275k for six weeks. If no buyer was secured in six weeks, then they would become our guaranteed buyer at £260k.

Any sale agreed in the first six weeks above the part ex price of £260k would be given back to us as if the transaction was a traditional sale. (Subject to EA fees of £3k).

Unfortunately, one Estate agent has put the property online today at £270k. We have spoken to someone at BDWH who are "looking into what went wrong" and said they would "get the price amended to reflect the price in the agreement (£275k)" however we are concerned that if the property does sell in the next six weeks, there is a potential for people to have seen the property at the lower price and make a lower offer as a result.

Surely BDWH have broken some form of consumer code or regulation here? I am not really sure what legislation to look at in order to bolster my argument for compensation.

Any help would be appreciated.

Thanks,

Malty

General discussion / Advice needed

« Last Post by mariagreen on December 05, 2023, 08:43:26 am »

I'm very glad I joined you
I have been working as a professional independent home cleaner for almost 5 years, and recently I was offered a job as a general cleaner at but I’m confused, I’ve been hearing both positive and negative reviews about them, so any advice? shall I accept the offer or continue as an independent cleaner?

NHBC Warranty / Re: Leaking roof NHBC have accepted the claim

« Last Post by Caz37 on November 28, 2023, 05:19:10 am »

Update.

This was their reply

"Thank you for your email of 23 November 2023 about no corespondence from the builder since our joint visit

As the original builder has failed to contact, we will take back the claim our policy is to cash settle

If you want to you can obtain quotes for the necessary repairs to your roof and send them to us for a review.

In the meantime, I will send you a cash offer with Schedule of Works for consideration based on what we believe repairs involve

Contact us

If you need any more information, you can reach us on 0800 035 6422.

You can send an email to mycase@nhbc.co.uk. Make sure you include the NHBC reference in the subject field so that your email is directed to the right case file Alternatively, you can write to NHBC Claims, NHBC House. Davy Avenue. Know Knowihil, Miter Milton Keynes, MKS REP"

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