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Snagging and defects / Re: Being blamed for snags
« Last Post by Anglo_Saxon on July 06, 2019, 05:53:50 pm »
it’s Redrow homes.

Yes external doors.

I checked the paperwork and the doors and windows are covered by a 2 year warranty.

I have raised it with head office. Let’s see what they come back with.
Snagging and defects / Re: Being blamed for snags
« Last Post by New Home Expert on July 06, 2019, 08:31:04 am »
First of all who is the housebuilder.

Secondly, I assume you are talking about front and back external doors as internal doors don't have a "bottom sill" other than a carpet gripper.

Quiet how they could accuse you of changing hinges is beyond be.
It is very simple to adjust hinges to raise the door or at the worst, take the door off and plane the bottom (if it is not uPVC)

The fact it was picked up by your snagger also means it should have and could have been sorted out before you moved in.

I have no idea why they are making such a fuss and resistance against something so simple to sort out.
Snagging and defects / Being blamed for snags
« Last Post by Anglo_Saxon on July 05, 2019, 06:32:46 am »
First of all I am so glad a forum such as this exists. It’s like gold dust reading through all the other topics and responses. I am learning so much!

We completed on our first home (new build) two weeks ago.

Our issue is about defective doors. All doors catch on the bottom sill and require a lot of force to lift upwards from the handle and close.

This was identified in our professional snagging report. However, a week on into our ownership there was no resolution. In our second week we were sent someone who would fix the problem. Instead of fixing it he blamed us. He said that we had introduced defects by “tampering” with the hinges. He said the hinges were of different make and brand. That he worked on the house and that was not his work. I got the impression he didn’t want to be canned by his manager. His manager said he would go away and have a think about it.

I thought snagging would have been a simple process of yes we can fix that or no we cannot fix that - the no being something like tearing the house down to correct something minor.

Any help or advice appreciated.
Taylor Wimpey have form for noise transfer including from flats above!

First of all please don't complete the 8-week customer satisfaction survey until Taylor Wimpey have sorted this out. In fact, when you write, tell them you will give a bad survey response if they don't sort it out.

Yes there is usually a void between the plasterboard and the PCC concrete floor beams. It can be insulated but I doubt this will prevent the impact sound noise you are suffering.
The floor needs to be isolated in most cases carpet and a decent underlay and reasonable neighbours is sufficient. Nowadays, laminate flooring and ceramic tiled floors make it more of an issue.

If you live in a timber frame block of flats, the floor will be timber and it will be even worse, especially if the upper floor is not fully isolated from the floor joists and walls as per required standard and robust details.  If it is timber frames construction, you should also be concerned what would happen if a flat in your block were to catch fire!

Finally, often acoustic testers and warranty inspectors as well as housebuilders such as Taylor Wimpey, will tell you there are no requirements in the Building Regulations that cover "impact sound" 
This is a moot point, as any sound transference is not acceptable beyond normal reasonable levels.

If Taylor Wimpey don't respond write to the NHBC.

And a very warm welcome to you!
I moved in a couple of days ago. Last night I noticed the sound of pounding which seemed to be footfall coming from the flat above. I'm wondering if this is acceptable or if there might be some issue I should raise with the builders?

I've read elsewhere that there should be a cavity between my ceiling and the upstairs neighbour's floor which should prevent any transference of footfall.
I am new here. First-time home buyer. I moved into a Taylor Wimpey home in London a few days ago and have some questions I was hoping to get help with.
« Last Post by New Home Expert on June 29, 2019, 11:52:14 am »
It will be interesting to find out how much you get with your CCHB claim.
You have on the face of it a nailed on success in my opinion.
At least it is now (from June this year) FREE for you to claim.
Don't forget to add £500 for your  "inconvenience" as they don't award anything for compensation.
« Last Post by Kathie on June 29, 2019, 10:15:08 am »
I have now heard back from David Wilson Homes after writing to their CEO.

They have only refunded me £3,091.49 and still owe me £2,972.55.  I have escalated the complaint through the Consumer Code for Homebuilders and they have sent me forms to fill in.

I have also asked the sales manager (who phoned me yesterday to tell me "she has decided that all I am entitled to have back is the £309.49" ) for an itemised list of what the £2,972.55 consists of - she seemed surprised! So was trying to argue with me on the telephone, but I told her to put everything in writing and I did not want to speak to her on the phone.   

I am in shock that this money can be stolen from me for something for which I will have no benefit!  I am also 100% sure that I signed no contract for these items  - nor is it mentioned in the Reservation Agreement.

I can't believe I have been so stupid and that David Wilson Homes are such thieves!  Everyone needs to be aware of this pitfall.  I can't afford to lose this money as I still need to find another house to buy!

Oh dear!

You are in a pretty pickle. 
First of all you haven't got an NHBC warranty, something I always advise new home buyers to watch out for.   Next up you bought from a housebuilder who is small.

According to the last annual statement issued to Companies House in 2017, GPS Estates had a turnover of £25.3m and made a profit before tax of £ and a gross profit margin of 44%!

I would suggest you write to both the listed directors Mr J J Gill and Mr D Gill at the registered address in Bedford.

I very much doubt the warranty such as it is, will be much help to you.

So all you can now do is make as much fuss as you can in public, on social media and in the local press to force them into action to sort out the remaining issues.  If James Brokenshire had got on with setting up the statutory New Homes Ombudsman he announced way back on 1st October 2018 perhaps you could have got redress via this route.

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