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11
Snagging and defects / Brickwork Dispute
« Last Post by Steven1985 on January 07, 2024, 04:43:54 am »
We have recently moved into a David Wilson home (21/12/23) and have noticed that the brickwork around our garden wall has a mixture of completely different bricks, I can understand there being a difference in shade but a completely different brick does not sit well with us.

We had a professional snag report completely but this was not picked up, only the amount of cement/mortar left on the bricks was highlighted. We have had a look at the 3 other properties which are exactly the same as ours to see if this was normal, but this is both the case!

All the other houses have matching brickwork throughout. I have attached pictures, as you will see I believe engineering bricks have been used at the bottoms for the first few rows?
My question is do we have case and should this be something that is rectified? As in rebuild the wall?
12
Snagging and defects / Re: Air Bricks below ground level
« Last Post by New Home Expert on December 26, 2023, 12:45:34 pm »
First of all a DPC below the air brick is below ground and is thus useless.
This demonstrates how lacking in knowledge the site manager is and why you and at least 10 other properties have the same defect.
As it is, what will happen is when it rains is water will get in under your suspended floor.

That is why all air bricks must be at least 75mm above Finished ground level to the bottom of the air brick and the site manager should know this. The external wall dpc must be at least 150mm above FGL. This is stated in BOTH the building regulations and the NHBC warranty standards.

The solutions are:
1) Cut out all air brick and position them higher. But it will still mean the dpc is at the same level as the finished ground.
or
2) Lower the finished ground level around the home so it complies.

Please do not allow the site manager to give you anymore bull**it!
You may like to get the other shared ownership party involved.

 
13
NHBC Warranty / Re: Leaking roof NHBC have accepted the claim
« Last Post by New Home Expert on December 26, 2023, 12:36:03 pm »
A diabolical reply from the NHBC.
The once heralded Buildmark warranty is now little more (probably at lot less) than a standard insurance policy.  It would appear that the poor new home buyer must now do all the legwork and admin and just get a cheque covering only the cost of the works!

Your first course of action is to carefully check your new home warranty policy and the wording thereof.  It may have changed since your policy was issued.
I still find it hard tp believe this is the only way the NHBC settle warranty claims.

Next up you need a drone survey of the roof. That will show any gaps in tiles, broken tiles, missing leadwork etc.

Then you need to get three quotes, all of which need to be inflated by say 20-30% to cover everything.
This is standard when you tell a trades "it's a quote for an insurance claim"

As for anyone reading this thread, it does seem the NHBC warranty policy is pretty much now useless, after the first two years!
14
Snagging and defects / Air Bricks below ground level
« Last Post by Coops on December 14, 2023, 09:19:46 pm »
I have recently purchased a shared ownership property and have been made aware of an issue with the air bricks to the rear of my property. They are below ground level with gravel partially covering them.

Yesterday the site manager attended and said that he will dig the gravel out and that is sufficient. Now the air bricks will still be below ground level and sit very close to the patio slabs. The gap from wall to patio slab is 110mm which they say is sufficient. They also stated that the dpc is both above and below the air brick. I have attached photos showing the state of the air bricks and what they advised that they were going to do.

I checked the NHBC website for air brick regulations and they contradict what the site manager has said. Does anyone have any advice on what they should really do to correct this issue as it feels like I am being fobbed off?

Also I have noticed at least 10 other properties in the estate with the same issue.
Many thanks
15
NHBC Warranty / Re: Leaking roof NHBC have accepted the claim
« Last Post by Caz37 on December 13, 2023, 04:39:48 pm »
I responded with this.

"To whom it may concern,

I am not willing to accept a cash settlement I wish for the NHBC to rectify the defects at my property.

At no point has anyone adequately inspected the roof to ascertain the cause of the problem.
Speaking to a few roofer firms they said scaffold is required to get access to the roof to thoroughly inspect & find what the problem is before anyone can rectify the issue.
This hasn't happened. An educated guess has been given to what the problem is & that is all.
As far as I am aware I may need an entire new roof & new rafters due to how long the leak has been going on.

A repair of the roof to this property has already taken place by the NHBC and the roof is still leaking.
Which makes me question how adequate this type of roof is for the property?



NHBC response

"Thank you for your email of 08 December 2023 about your concerns over your roof.

Unfortunately, we no longer have any registered contractors on our books so our only option now is to cash settle your claim. This is the quickest way to resolve your roof issues.

I agree that with most building issues there is an element of the best educated guess to what's happened based on experience and similar issues.

However, the exact cause may not be apparent until it is fully opened up. Where there are any additional issues or the cause of the problem is different to what was considered then these are treated as unforeseen works.

Where unforeseen works are identified and it is covered under the policy, a variation order is then raised for cost of that additional work.

If you wish to obtain some quotes for a cash settlement (normally a minimum of three) for your roof repairs which can then be sent into us for consideration. If any unforeseen work should arise during the repairs, then you can submit evidence in the form of photographs etc for us to review."
16
Solicitors and Legal Issues / Re: Bad Build - We Really Need Help
« Last Post by New Home Expert on December 12, 2023, 12:31:57 pm »
First of all, your house is a fire hazard. If there was a fire in your house or the one next door it could be fatal. please check your smoke alarms work right now!
As I know the builder you are talking about. Threatening the CEO with publicity wont work at all, he doesn't care.

What you need is the faults fixed so get the NHBC down first week in January and get them to inspect it.
Send them the video links. Don't let the NHBC fob you off with a cash settlement for the works either.

Everything you mention is dangerous.
Clearly your home has never been properly inspected during and after construction by anyone conscientious. 
Please let your MP know about this as they are being bombarded by the Home Builders Federation spin and PR about improving quality and customer satisfaction. A five star rating means nothing!

A lot of solicitors are only interested in a case if they can see a good chance of
1) Winning and 2) A likely high settlement pay out.
If you have legal expenses insurance it will only be active if the solicitor believes there is more than a 51% chance of winning.

As I said on one of my national TV interviews, plc housebuilders have more money than you do and will keep going as it is a deterrent for other home buyers.

That said a New Homes Ombudsman Service of sorts) does now exist for those that reserved after
2 October 2022.  Google "NHOS" Sadly that is not available to you.

I only suggest Timothy at Andrew Gold. There are others but some take a large retainer and when they have burned through that say they cannot do anymore.
17
Solicitors and Legal Issues / Re: Bad Build - We Really Need Help
« Last Post by NotMeAgain on December 12, 2023, 10:47:34 am »
I messed up the videos, they are here


  • Missing firestop in the attic: <a href="http://www.youtube.com/watch?v=70-bk70arBA" target="_blank">http://www.youtube.com/watch?v=70-bk70arBA</a>[/youtube]
    • Missing firestops and huge holes around service pipes: <a href="http://www.youtube.com/watch?v=6CknJpfNENM" target="_blank">http://www.youtube.com/watch?v=6CknJpfNENM</a>
    • Incorrect materials and insufficient closing around pipes: <a href="http://www.youtube.com/watch?v=z9P3uOLdOT0" target="_blank">http://www.youtube.com/watch?v=z9P3uOLdOT0</a>
    • Entire areas of boxing missing, entire areas uninsulated: <a href="http://www.youtube.com/watch?v=7YX_bSHDMUU" target="_blank">http://www.youtube.com/watch?v=7YX_bSHDMUU</a>
    • Missing firestops, and entire sections of insulation across the entire front and back of the house...
      There is 12.5mm of plasterboard and a 6inch strip of rockwool between my sons bed and the guttering outside.
      <a href="http://www.youtube.com/watch?v=8LRQ2SdASzQ" target="_blank">http://www.youtube.com/watch?v=8LRQ2SdASzQ</a>
    • Cooker extractor fan was never connected and had been venting combustion products into our home.
    • Immersion heater was wired incorrectly and had shorted, actively melting the socket every time it power cycled.

18
Solicitors and Legal Issues / Bad Build - We Really Need Help
« Last Post by NotMeAgain on December 12, 2023, 10:39:59 am »
I think we need to rescind our contract, but have not been able to find the right solicitor to help us.
Failing that, I think we need some legal protections against the builder as they are steam rolling us and we have no support.

Please help us.

The Story:

We moved in to this "builder will guarantee construction to NHBC standards" home 5 years ago and have had a raft of mostly small issues, since - it was built by one of the big ones, but withholding the name in case it complicates legal stuff.

We had a kid, and this prompted us to get many small snags pushed through and fixed.
Rooms kept getting stupidly cold once the heating turned off, and our heating bill started to gain a few zeros.

During the course of them rectifying small faults (door not fitting, draughts under the bath etc), we just kept finding little thing after little thing, and raised issues with noise complaints (we can hear our neighbours urinating!)

Their customer services reps and head of inspections berated me with the usual builder jargon: "Built to NHBC standards, Robust details section E, etc", to avoid running any tests for us.

So like any good home owner, aware of the 2 year liability period, I pored over those standards and regulations and queried every deviation I could find.

Pipe work under the bath just ran into a hole in the wall, no insulation or stopping, and wind whistled through.
The most egregious and obvious was the waste pipes were not insulated, contravening the NHBC standards, they came and shoved some insulation in and called it a day.

Fast forward to 6 months ago - I am still battling with the builder after 4 years to get the small issues looked at!

I had a roofer in our attic checking for leaks, and he queries the party wall.
He points to the apex and states he can pass his hand clean through to the neighbours home, and that it should be fully insulated against fire.

I check the regulations and sure enough, that's not up to snuff - I did some research and find out that it's actually ILLEGAL for it to be constructed this way.
I chase the builder, who send their head of inspections to have a look.

He also passes his hands through the wall. Then leaves and does nothing.
No report to the builder, no remediation, nothing. He didn't contact our neighbours.

12 weeks pass and they send a "bodge it and scarper" maintenance crew who tell me:
"That's a roofer's job and we're not trained in firestopping" - they didn't know the regulations, didn't know the NHBC standards and argued with me AND the actual technical drawings in the NHBC standards.

I refused to allow them to fix it with "expanding foam" and insisted that they carry out an inspection in the other areas I had highlighted.

They found:

  • Missing firestops and huge holes around service pipes:

  • Incorrect materials and insufficient closing around pipes:

    • Entire areas of boxing missing, entire areas uninsulated:

    • Missing firestops, and entire sections of insulation across the entire front and back of the house...
      There is 12.5mm of plasterboard and a 6inch strip of rockwool between my sons bed and the guttering outside.

      • Cooker extractor fan was never connected and had been venting combustion products into our home.
      • Immersion heater was wired incorrectly and had shorted, actively melting the socket every time it power cycled.

      Builder has just replied that they can "fix it" but have only listed what I can visually see, and refuse further inspections.

      They have not built this house to NHBC standards, and we bought new - off plan - because of the contractual guarantees, so we could avoid all of this hassle and actually be able to enjoy starting a family.

      It's been 5 years of hell, and we want out.

      Please help!





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NHBC Warranty / Re: Leaking roof NHBC have accepted the claim
« Last Post by New Home Expert on December 09, 2023, 12:08:38 pm »
Shocking brush off. NHBC Warranty now worthless as "Peace of Mind" for new home buyers.
Now it would appear the "policy" is just send cheques for claims and escape managing the actual works to correct defects!

20
General discussion / Re: Advice needed
« Last Post by New Home Expert on December 09, 2023, 12:01:13 pm »
First of all don't link drop again or you will be banned.
Secondly this is a new homes forum not an employment site.

Thirdly, take the job, if it doesn't work out what have you lost?
I doubt this post was intended for no other reason than to link spam the forum.
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