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Snagging and defects / Re: Right to refuse subcontractors access
« Last Post by aarofox on July 14, 2019, 01:47:41 am »
That is kind of what I thought but I can't get them to accept my argument or enforce it. I am at the point where the next step I can see is to threaten with I will get the work done by respectable tradesmen and then charge Jones Homes, even if I have to go to small claim court. Problem is it is not going to be a small amount of money.

I just can't break the statement from their director. Any ideas of laws etc I could quote to undermine their stance??

Welcome - Member Introductions / Re: Hello advise help and support needed
« Last Post by Lizard on July 13, 2019, 09:59:11 pm »
Thanks for the response - and hello  the developer was originally Keepmoat but has since last summer become Engie.  However the home was bought from the local council - a regeneration scheme.  So any feedback on how difficult these crew are to deal with would be great.  More later.
Welcome - Member Introductions / Re: Hello advise help and support needed
« Last Post by Matron on July 13, 2019, 09:24:57 pm »
It usually helps the New Homes Expert if you name the house builder because some if not the majority can be very difficult to deal with. I had some minor snags when I bought my Bellway home 3 years ago and they were dealt with very quickly and efficiently however as you have come to realise this is rarely the case.
Welcome - Member Introductions / Hello advise help and support needed
« Last Post by Lizard on July 13, 2019, 08:45:22 pm »
Been in my new home about 18 months and remain tussling with getting snagging sorted.  The house builder does not recognise its responsibility of the 2 year part of the 10 warranty (I am advised by NHBC they should honour) Passed from pillar to post.  Now need to get tough with these people so hope the forum can help on this one through advise and support.  Will be posting regularly so hope help is forthcoming
Snagging and defects / Re: Right to refuse subcontractors access
« Last Post by New Home Expert on July 13, 2019, 08:41:31 am »
Jones Homes are not duty-bound to use the same sub contractor to carry out the works.
They choose to because Jones Homes contract means they don't have to pay for the remedial works, which they would have to if they employed another groundworks firm.
They could however contra-charge their costs to the original failed groundworker, or deduct these costs from ongoing monthly valuations.

To do this would require managerial effort on the part of Jones Homes!
Channel 4 Dispatches - "Britain’s New Build Scandal"  Monday 15 July - 8pm

Yes it looks like it is all about Persimmon Homes again and no wonder given their dreadful reputation and 3-star rating even in the manipulated in-house HBF 8 week survey!

They got the programme out quick, I only spoke to them on 15 June!
Lets hope they used some of this secret recording of what Persimmon own employees said.

I’m not in it this time, but maybe hopefully there will be a reference to the New Homes Ombudsman and the websites?  It's the least Channel 4 can do.
Snagging and defects / Right to refuse subcontractors access
« Last Post by aarofox on July 12, 2019, 09:39:38 pm »
New poster looking for advice on how to move forward.

We have a lot of "snagging" work, which for the most part has progressed well. The issue we have is relating to the groundworks subcontractor that our builder, Jones Homes, are using. It has reached the point where we are now refusing to have the subcontractor return to do any works and this is where the problem is occuring.

The reason we have now refused the works are numerous:
  • All rectification work done by this subcontractor has already failed and requires repairing again.
  • They arrive on site to do the repair and have no materials, so they then disappear for 3-4 hours.
  • Arranged 2 days of work,(holiday taken) and they do not turn up for the first day. No call to inform, I had to chase and it was not confirmed they would not attend until past 2pm off that day.
  • There was a different manager sent out each time so I had to go through the required work each time.
  • No record of work to do or items identified extra during work.
  • Their workmen trespassed onto other people's property and stole water
  • They leave their equipment randomly around the estate.
  • Arranged pre-work visit to plan work but on the day of the work different staff sent to do work with no understanding of requirement, wasting my time
  • etc.

I have stated to customer services that I am now refusing for this company to be sent in to do work. From there it progressed to an arranged visit from the Director where I discussed the points above and others with him. I also stated I am happy for them to send in alternative groundworkers just not from this incompetent company.

However I am now getting the response that Jones Homes quote "duty bound to a written contract with the groundworker to carry out any works that are deemed to be defective and as such cannot instruct an alternative"

I need some guidance as to what I can use to counter this issue.

Many thanks for your help in advance.

Snagging and defects / Re: New Build Brickwork
« Last Post by New Home Expert on July 11, 2019, 07:25:26 am »
As it is Bovis Homes my advice is cancel.

It is perfectly clear from the quality and "explanations" thus far that Bovis haven't changed and probably never will. 

It is good you have not used any of their recommended solicitors.
Whether you get a full refund or not, would you still want to buy a Bovis new house knowing what you now know, seeing what you are getting, and having years of hassle trying to get the defects and poor workmanship fixed?

Most who live the Bovis nightmare would happily lose around £5,000 just to end it, get away and move on.

As for the bricks. These were replaced because they were damaged when the putlog scaffold was removed. Putlog scaffolding is cheaper than the free-standing scaffolding better housebuilders always use.
Snagging and defects / Re: New Build Brickwork
« Last Post by Padge2001 on July 10, 2019, 10:38:12 am »
Other photo
Snagging and defects / Re: New Build Brickwork
« Last Post by Padge2001 on July 10, 2019, 10:36:04 am »
Thanks for this - reinforces our fears

The builder is Bovis - which only adds to our concern after reading their reviews on Trustpilot and in other places

The bricks along the centre that have been infilled are where the supports for the scaffolding previously were. Is this not standard practice? Disappointingly, we had raised concerns about the quality of the brickwork prior to these been infilled, but they look to be the most sloppy, with mortar that is very dark and almost dark green in colour used that is not consistent with the rest of the exterior.

I am meeting the site manager on Monday to discuss our concerns. Thankfully we have not yet exchanged, although as I noted we have paid thousands of pounds to cover extras including kitchens and carpets but, perhaps naively, I am assuming these can be returned and funds refunded. If we decided not to proceed (looking increasingly likely), I will pursue this with our solicitor (I have had a read of linked post which is helpful - will look into CCHB -thankfully we have used our own solicitors)

I have attached another photo which provides a few from slightly further away.  On here you can see the what looks to be issues on the corners with the bricks not neatly aligned and a gap between the final diagonal wooden roof pane and the horizontal roof pane.

There are other concerns too. At the front of the property, there are some areas where the brickwork appears to be almost brick on brick as the mortar is so thin (few mm - see pic) whilst we have also noticed that the lintel underneath the main front bedroom window has been broken (rather than being square, the edges have been broken off) - do not have a photo of this at the moment. Bovis have stated this is a standard part of building development as it is a live site but will be repaired or replaced later, though it is really quite badly damaged so potentially points to a lack of care and attention.

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