House builders really annoy me when I learn of the absolute lies they tell their customers!
They make obscene profit margins, with the help of government subsidies like
Help-To-Buy and yet they continue to treat their customers with complete indifference.
It is clear Persimmon Homes are lying to you.
For a start, companies are legally required to keep and retain records for tax purposes.
Then there is the warranty, which runs for ten years.
It would be in Persimmon's own interest to keep copies and records of all work done on the house – and they do!!!
In addition there would be records of the design, approvals, test certificates, materials, specifications, price paid etc etc.
Normally this will be in your PLOT FILE.
It is a complete nonsense that Persimmon claim that all this is done over the telephone!
For a start, it is company procedure that buyers are required to notify Persimmon
in writing of any issue they have with the home. (so there is a record!)
How Persimmon "manage" their contractors is up to them, but there would be records of telephone calls made to contractors and staff regarding any customer complaint.
Furthermore, whilst it may be possible that your Persimmon regional office may not have received a Subject Access Request from a customer before, as a company they almost certainly have.
Regardless, Persimmon cannot stop you making a
Subject Access Request and once you have, they are legally required to provide you with all the information they have regarding you and your Plot.
It would appear that Persimmon are attempting to put you off making a Subject Access Request and you may like to ask yourself what they are trying to hide from you?
If you are still within the first two-years; you could make a claim against Persimmon using the
Consumer Code for Home Builders.
It is low cost (£120 and you can claim that back!) and relative quick around 8 weeks.