Rather than rant, I'll let the letters do the talking.
My complaint to the NHBC.NHBC response. If anyone ever had any doubts about the integrity and impartiality of the NHBC here's all the evidence you need.
The messages to take away from this experience;
1. The NHBC can change the reasons for their refusal to cover defects at any time they see fit and when you correctly prove them wrong, they will simply offer up a different interpretation of their own guidance.
2. They are not responsible should their inspectors fail to notice serious material defects despite all of the defects being included in their standard list of items to be inspected.
3. According to the NHBC there is such a thing as "
the wrong type of wind driven rain"
4. It is patently clear that the NHBC is doing nothing to raise standards to protect homeowners. When presented with evidence about failures across an entire development, including those relating to Gas and Electrical safety, it has closed ranks with TaylorWimpey and done everything it can to avoid taking action or responsibility.
5. Without a true independent building inspection body for the UK Housebuilding Industry, homebuyers will continue to be ripped off and lulled into a false sense of security, compounded by mis-selling and false marketing by both the NHBC and the developers.
6. The NHBC has yet to answer the burning question: How was this property approved by their inspector when, to date, it has needed 43 days of work involving 16 different subcontracting companies, requiring the owners to deal directly with over 60 different people in order to get the property up to the standard that the NHBC signed to say it was at the point of handover?
7. Until Taylor Wimpey's recent admission that the property should not have been handed over this was their stance: "
We are sorry to hear that [these buyers] are unhappy with their new home, which like all of our properties has been constructed to the highest standard, and inspected and approved by the independent National House Building Council" - So it seems that Taylor Wimpey's position is to blame the NHBC and the NHBC's position is to blame the developer. How can this be right?
For those new to this story:
If you are thinking about buying a new home from Taylor Wimpey read this first!It is saddening to see people working for these companies being fully aware of their own morally corrupt business practices driven by greed.