Advice on buying a brand new home > House Builders
Ingram Homes - Norwich
New Home Expert:
Yes this is what I am referring to.
It has probably not been installed corrcetly or is damaged as it is very thin lead.
WE always used a code 4 lead flashing over the tiles at the bottom.
New build survivor:
Thanks. Will wait to see how we get on next week when hopefully someone will be round to discuss with us.
To add to our woes our ensuite is crumbling before our eyes. The toilet seat which has been looked at
and adjusted three times by site staff has given up and think hinge is faulty as won't sit straight.
The rainfall shower has been leaking for last few days and we have tilted to drain off residual water, but after taking off shower head today have discovered slow leak from feed pipe. It drops constantly through night keeping us awake! The basin unit is not holding water. Filled with soapy water to clean bathroom and it drained away before my eyes.
We haven't even mentioned or dwelt on the scratches and bumps we have overlooked to focus on the important issues. The woodwork not top coated and so on.
Hopefully we can start to see some resolution of our issues in next week or so.
New build survivor:
Just an update re earlier emails.
To their credit, we had the site manager and finishing foreman, as well as plumber with us the 2nd January.
The plumber has 'purged' the Bristan shower and it appears to have halted the dripping. We know two of our neighbours now have had problems with their showers but think this is down to Bristan and not the plumber.
He has secured the toilet seat, still a bit off centre but can be sat on safely now.
He is ordering a new washer for basin, re the water draining away. So all looking good there.
We have also had the roofing contractor here for half a day stripping back and replacing insulation and lead flashing on roof extension. Also, the finishing foreman checked our loft space and there was no damp coming into to create our damp spot on exposed corner, but there may have been moisture getting in via bathroom extractor fan, so some remedial work there.
As of today, we now just have redecoration to do where damp patches were and a second coat needed on our garage frame trim.
We are awaiting our new gates, and hoping they are sturdy enough to withstand the type of storms we have had over Christmas, as we are quite exposed and Ingram Homes will not provide any aftercare on them. So will see how we get on....
New build survivor:
Unfortunately spoke too soon with the dripping shower. It dripped all night (loudly, even with the door closed). The plumber did say if it reoccurred Bristan might need to change sealed unit, as may be grit or something causing an issue.~
Also our ensuite Velux has water runs down the sloping ceiling as the temperature has dropped again. The windows and frames themselves are dry but the water runs from the bottom corners. Must be condensing like our other veluxes, which now seem to be ok after flashing and insulation replaced. Will have to wait for that to be addressed.
Also, forgot to mention that we had to have carpet refitted at top of stairs due to the landing floor and staircase being an uneven height, with a gap between. This should have been highlighted by carpet fitter to builder when they fitted (before we moved in), so it was as much their fault, but as Ingrams recommended John Doe the supplier to us they resolved by planing and filling. It was also fitted roughly around front door because mastic too thick to tuck in, but John Doe provided a complimentary coir mat to overcome this issue at same time refitting carpet.
This is another reason why a snagging surveyor would have been value for money as they would undoubtedly have picked up on the stair situation.
The message to anyone in Norwich considering purchasing one of these properties, is get a snagging inspector and don't believe all the marketing hype or that the MD personally snagging and de-snagging is sufficient. We think the other properties being built will probably be snagged a lot better as we have had so many issues and finishing foreman said he'd be snagging more in future at key stages as normally just goes round with MD at end of process and in his words "points out a few things".
We would advise you do a pre-completion check to ensure all snags identified have actually been addressed, as in our case we still had loose toilet seat and unpainted door trim etc.
This again is where we kick ourselves. Treat the process as you were dealing with the worst housebuilder and check everything!
New Home Expert:
All good advice whichever housebuilder is building your new home.
Trust no one! Assume nothing! And have your new home professionally snagged and inspected!
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