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Author Topic: HBF New home customer satisfaction surveys  (Read 10355 times)

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Philofacts

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HBF New home customer satisfaction surveys
« on: November 22, 2011, 09:17:08 am »
Every year in April, the HBF publish the results of the NEW HOME CUSTOMER SATISFACTION SURVEYS
House builders are then given a STAR RATING based on the results of just two questions:
How satisfied are you with the quality of your new home? and
Would you recommend your builder to a friend?

The other results are INDUSTRY RESULTS and are weighted. 
This means that the percentages are related to the number of homes a house builder completes in the survey year.

There are many ways to interpret the results and they should be looked on only as a general guide only.
Especially given that they represent only a small fraction (17%) of the total number of new homes built each year.
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