Every year in April, the HBF publish the results of the
NEW HOME CUSTOMER SATISFACTION SURVEYS.
House builders are then given a
STAR RATING based on the results of just two questions:
How satisfied are you with the quality of your new home? and
Would you recommend your builder to a friend?
The other results are
INDUSTRY RESULTS and are weighted.
This means that the percentages are related to the number of homes a house builder completes in the survey year.
There are many ways to interpret the results and they should be looked on only as a general guide only.
Especially given that they represent only a small fraction (17%) of the total number of new homes built each year.