New Home Owners And Snagging Forum

Advice on buying a brand new home => House Builders => Topic started by: adamp on May 06, 2019, 06:08:52 am

Title: Barwood homes
Post by: adamp on May 06, 2019, 06:08:52 am
Firstly this website is amazing - thank you!
Secondly, has anybody heard of Barwood Homes?
Am looking at a very nice development in Weston Turville, Buckinghamshire
The properties *look* very well built and its a small site (less than 30 homes)
But I can find very little detail on the developer
Title: Re: Barwood homes
Post by: New Home Expert on May 06, 2019, 08:50:55 am
I've never heard of them, but that may be a good thing.
They have only been around since 2010 and according to their website have 14 developments.

My advice be sure to buy on one that has an NHBC warranty.  If it doesn't DONT BUY!
LABC isn't as good in my opinion. Talk to others on the development and ask them what they think of their homes. I wouldn't pay muh heed to potentitally doctored testimonials on the housebuilders website.

Speaking of website, Barwood's seem to have a lot of broken links/pages not available from their Home page.  This is not a good sign and demonstrates a lack of attention to detail!
Title: Re: Barwood homes
Post by: adamp on May 06, 2019, 10:35:41 am
Thank you, the development I'm looking at will have NHBC warranty - I have documentation on this from the sales guy. It's also freehold.

The plot I want is a corner plot which has greenbelt to the side and back. There are no development plans for these areas currently.

One question, for the plot I'm looking at the road outside the house is owned by myself and the road opposite (per plan). The sales guy told me this means if there ever was to be a development to the side of the house, they would have to get my permission. Is that really true?

Title: Re: Barwood homes
Post by: New Home Expert on May 07, 2019, 07:06:59 am
It could be. Sounds like what they call a ransom strip - provided it is the only way to access the land for housebuilding. Check the deeds to see who has rights of access to use the road you part own too!

Make sure you have that NHBC warranty.
I had a buyer today, say they were told it would be NHBC, only to discover it was BLP when the exchanged!
Sales and estate agents do tell lies!
Title: Re: Barwood homes
Post by: adamp on May 12, 2019, 07:08:04 pm
Well, just a short update - the salesman I dealt and reserved with has now taken off “backpacking”.

The new sales person informed me the warranty is BLP and not NHBC. I will be pulling out of this one.

Lots of new builds in the area from varying developers. At £700k we don't need to start on the wrong foot.

Thanks again
Title: Re: Barwood homes
Post by: New Home Expert on May 25, 2019, 09:27:09 am
I think you have made a very wise decision.
Title: Re: Barwood homes
Post by: Unhappy on August 19, 2019, 03:55:22 pm
Do not buy a house from Barwood Homes. They have no quality control, no time scales and no attention to details. The houses are on nice plots with reasonably good fittings BUT Barwood cannot build houses. I had the misfortune to buy one. It wasn’t finished when I moved in.
Title: Re: Barwood homes
Post by: New Home Expert on August 21, 2019, 08:07:56 am
Great feedback.
One of the reasons why I created this forum.

Prospective new homebuyers need to be warned what they are getting into.
Title: Re: Barwood homes
Post by: adamp on August 25, 2019, 09:40:16 pm
So long story short, I ended up buying the property. I spent alot of time looking at other properties and the location really drove me to stick with the decision here. From both a work and personal perspective it just ticked all the boxes that I couldn't find elsewhere. I'll try to summarise my experience so far, which overall has been positive but there have been issues which not all are resolved on.

The initial process, as discussed above, was generally good but it turned out that the salesman I interacted with told quite a few fibs not just to me but other house owners on the site. Barwood and their legal team worked work to give me confidence throughout the conveyancing process (as you'd expect). I was given plenty of access to the property and emails/phone calls were responded to very quickly, typically within a day.

They were not pushy at all when I delayed the sale process, actually I was 8 weeks over the reservation expiration date and they didn't push/threaten me once. Kept responding to my queries and trying to re-assure me on my outstanding queries.

I had no movement on the sale price but I was able to get £12.5k of extras thrown in which has given me a very high spec house overall.

This was a little strange as I wasnt moving in on completion, and I still havent moved into the property (I am fortunate that i can have them resolve the issues). Because of this I had no formal handover or introduction to the property. They just gave me the keys and told me I had 7 days to send in the initial snagging list.

I found almost 100 issues quite quickly (from a building family and my mate has been running new build sites for many years) so again a little fortunate. Structural build quality of the house appears good (though time will tell) but the finishing is very poor as Unhappy notes. Generally I would say:

- Really sloppy mastic work (seriously, really bad)
- External doors and gates not hung properly
- Garage fascias not meeting brickwork (too short)
- Gutter joins missing
- Broken bricks and poor mortar work
- Lots of gaps hadn't been filled (extraction fans etc)
- Generally unclean

Decoration (painting) overall good. Cleanliness very poor - definitely not sparkle clean as you'd expect.

The site manager and customer care team however have been very good. Very responsive, site manager meets me at the property and regularly goes through the snagging list with me. When he has something will be fixed by X, it always has been. Of course, they are working through slower than I'd like but it's generally moving in the right direction. Neighbours have certainly had issues - one even had completely the wrong kitchen fitted  ::)

Biggest negative for me has honestly been the lying salesman that it looks like all new owners have experienced. He told everyone that it was fibre to property, when its actually copper; told all of us it was a different warranty; others were told various other things which havent come true. The company has apologised but really what more can you expect them to do. Sales be sales.

It's been a mixed experience so far but overall a positive one. The proactive site manager helps of course. In the grand scheme of things my issues are on the more minor scale, so if things start to go wrong it'll be interesting to see how they respond.
Title: Re: Barwood homes
Post by: adamp on August 30, 2019, 03:25:54 pm
Things are getting interesting since posting this - I am now starting to have bigger issues and Barwood are struggling to resolve.
I will report back in a couple of weeks.
Title: Re: Barwood homes
Post by: Unhappy on September 12, 2019, 07:21:15 pm
Just wait until things get really interesting. All the houses on our development have roofs which do not comply with British Standards. I also concur with your comments regarding mastic, cleanliness etc. I have had 12 months of serious issues and would not recommend Barwood zoomed to my worst enemy. They are dreadful and cannot build houses. Indeed they should not be allowed anywhere near a building site.
Title: Re: Barwood homes
Post by: adamp on February 02, 2020, 10:28:21 pm
It's been some time since my last update and I wanted to finally get around to providing further details.

Barwood have actually been great - really easy to work with. The customer care team on email always respond within 48 hours.

I spotted several other issues (plumbing, tiling, electrics, alarm configuration) and everything was resolved within a week through their customer care team.

There is an outstanding problem with the rendering on the property which will be dealt with as part of the movement review after 12 months.

Of course, I haven't experienced any serious structural issues yet so cannot comment on how things would be handled in that space, but from the issues so far the experience has been positive. Once the movement review and rendering is looked at I'll post another update.