Author Topic: Re: Harron Homes  (Read 6716 times)

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trooperbill

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Re: Harron Homes
« on: November 16, 2014, 03:43:33 pm »
We are due to move in any week now - but then again we've been saying that every week since the middle of September!  Can I ask  how long it takes to move in from the first date quoted?

The NHBC hasn't checked the house off yet. Do buyers get an opportunity to snag as I believe once the check has happened you've to move in within 10 days which doesn't seem long enough to organise a snag.

Also any tips for getting Harron Homes to respond to your post move in snags as currently when you email customer service they just pass you off onto the site sales person.

thanks


New Home Expert

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Re: Harron Homes
« Reply #1 on: November 17, 2014, 09:37:36 am »
As it is Harron Homes, you should expect no end of problems getting anything attended to after you have moved in based on the experiences of buyers who have posted on this forum.
The fact that their Customer care department just "pass you off to the site sales" rather than the site manager who would be arranging any required works, just demonstrates they really haven't a clue.

So it is even more imperative that you get your home professionally and independently snagged BEFORE you move in.  I would recommend www.brickkickers.co.uk   

Bearing in mind it is Harron Homes, I would advise against legally completing until all the snags and defects have been attended to.  Instruct your solicitor to not legally complete until you say so.

Regarding how long it will be before you move in is a moot point.  They usually have to give you 14 days notice (10 working days) normally after the NHBC issue the CML certificate and final inspection.  This however, does not necessarily mean your new home is defect free!

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trooperbill

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Re: Harron Homes
« Reply #2 on: February 02, 2015, 05:09:29 pm »
Update: we werent allowed to snag and as we shared their solicitors as they were paying the fees as part of our incentives meaning we could negotiate NOTHING. we just kept being told 'thats how it is'... so much for being impartial.

Some home owners have reported that we're only covered by a certificate and dont have full NHBC cover yet... I'm investigating this

Mark

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Re: Harron Homes
« Reply #3 on: February 03, 2015, 07:21:59 am »
You have made a terrible mistake, you should never use the same solicitor or even one suggested or recommended by the house builder.  Clearly this has disadvantaged you as you have not had a legal representative working in your best interests.  Harron Homes have breached requirement 2.5 of the Consumer Code for Home Builders and you should and must make a formal complaint and claim for compensation.

I am sure you do have an NHBC warranty in force.  "Your" solicitor should not have legally completed without this. If he has he should be reported to the Law Society and struck off!
The certificate you mention is probably the CML completion certificate, this only confirms the home complies with Building Regulations and is "complete" as far as mortgage is concerned. It does not mean it is free of defects or snags or meets NHBC standards.

Finally, it really disappoints me on a personal level, when having given good relevant advice and warnings, buyers like you still end up in trouble they could have prevented.

I sometimes wonder why I bother!
New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.