New Home Owners And Snagging Forum

Advice on buying a brand new home => General discussion => Topic started by: GrantsV on September 17, 2021, 01:56:12 pm

Title: Unprofessional bathroom finish. Home builder refuses to re-tile, where next?
Post by: GrantsV on September 17, 2021, 01:56:12 pm

Master ensuite bathroom was provided with a shockingly bad finish.
We had an ongoing battle for 10 months as the new home builder only offers a re-grout.

90% of the the tile edges are chipped (as per photos) and some tiles don't flow smoothly together (raised edges) so we have demanded re-tiling which has been refused.

Where can my family go from here?

Title: Re: Unprofessional bathroom finish. Home builder refuses to re-tile, where next?
Post by: New Home Expert on September 30, 2021, 08:41:53 am

First thing you can do is name the housebuilder on this forum!

If you have NHBC warranty, the standard of the tiling falls outside the NHBC A Constant Approach to finishes" and it should be re tiled by someone that knows what they are doing!

Title: Re: Unprofessional bathroom finish. Home builder refuses to re-tile, where next?
Post by: GrantsV on September 30, 2021, 10:54:16 am

Thank you, very kind of you to reply with the clause.  The house warrantee provider is Checkmate unfortunately not the NHBC, and I'm struggling to find the same extent of documentation with Checkmate.
Does this still apply with Checkmate?

Title: Re: Unprofessional bathroom finish. Home builder refuses to re-tile, where next?
Post by: New Home Expert on October 07, 2021, 11:12:00 am

Checkmate isn't as good as  NHBC warranty - not even close (in my opinion)
NHBC documents and publications do not apply.

And you haven't named the housebuilder!